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- Tasks: Lead the restaurant team, ensuring top-notch service and guest satisfaction every day.
- Company: Join THE PIG Hotel, a B Corp committed to sustainable hospitality and local produce.
- Benefits: Enjoy free stays, discounts, meals on duty, and access to health services.
- Why this job: Be part of a fun, energetic team dedicated to exceptional guest experiences and personal growth.
- Qualifications: 1+ years in a busy restaurant with leadership experience and strong communication skills.
- Other info: We celebrate diversity and are an equal opportunity employer.
The predicted salary is between 19400 - 22700 £ per year.
Location: THE PIG, Brockenhurst
OTE £15.57 per hour, including tronc. (OTE £32,472 PA based on 40 hours per week)
Hours: Full Time, 35 hours per week with regular overtime available.
At THE PIG, we offer our guests a daily changing menu which is dedicated to the ingredients grown within our own kitchen garden and fresh produce provided by our local suppliers. We guarantee each day to be different, fun and full of atmosphere. We strive to be the future of caring and considered hospitality. Standards are clear and ambition is high, aiming to consistently deliver the extra 5% to our guests.
The role of Floor Manager at THE PIG has a clear focus on teamwork and guest satisfaction. This is an opportunity to lead by example throughout the whole guest journey from welcome to goodbye. The role’s primary focus is to be on the floor hosting the room, ensuring smooth delivery of service, being observant to potential issues and addressing them positively and proactively with the guest experience in mind. Our restaurant team is diverse, with varied experience and abilities on display, our Floor Manager will play a vital role in leading training and developing the team, communicating wider development needs to managers.
As Floor Manager you will need to be passionate about delivering an exciting, educational and energetic pre-service brief to prepare the team; you will be creative with the ways you inspire your team to deliver the best guest experience every day.
Responsibilities Include, But Not Limited To:
- Be visible on the restaurant floor, overseeing the running and efficiency of our restaurant service.
- Engaging with guests at every level and actively gaining feedback.
- Lead by example, setting an energetic pace and standard for the team.
- Encourage high standards of service by providing our team with fun, yet informative briefings.
- Carry out opening/closing procedures of the restaurant, including cashing up.
- Lead by example, train and develop the restaurant teams service skills.
- Maintain excellent knowledge of our menu’s, including local produce & suppliers.
- Create a ‘can do’ and positive atmosphere amongst the team.
- Resolving guest queries or concerns, identifying and addressing issues before they become complaints.
- Champion our 25-mile menu, having a true passion for providing high quality, fresh, local food to our guests.
The ideal candidate will have a minimum of 1 years’ experience working in a busy restaurant with demonstrable experience of leading a team on the floor. We require a real communicator, who has honesty, integrity, and the ability to read a room, always ensuring efficient and consistent levels of service.
We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different:
- Staff stays – free B&B.
- 35% discount on food, beverages & treatments.
- Meals on duty.
- Annual holiday increase (up to 33 days).
- Take home goods – cost price.
- Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
- A range of learning & development courses.
- Anniversary vouchers – dinner with wine for 2.
Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
Floor Manager employer: THE PIG Hotel | B Corp
Contact Detail:
THE PIG Hotel | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with THE PIG's ethos and values. Understanding their commitment to local produce and sustainability will help you align your passion for hospitality with their mission, making you a more appealing candidate.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a busy restaurant environment. Be ready to discuss specific situations where you improved service or resolved guest issues.
✨Tip Number 3
Engage with the local community and suppliers before your interview. This demonstrates your commitment to the 25-mile menu concept and shows that you're proactive about building relationships that enhance guest experiences.
✨Tip Number 4
Prepare to discuss innovative ideas for team training and guest engagement. Think about fun and informative ways to inspire your team, as this aligns with the role's focus on creating a positive atmosphere.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager at THE PIG. Highlight your experience in leading teams and ensuring guest satisfaction in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality, particularly in busy restaurant environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of THE PIG's ethos. Mention how you can contribute to their goal of delivering exceptional service and creating a positive atmosphere.
Showcase Your Communication Skills: In both your CV and cover letter, highlight your communication skills. Provide examples of how you've effectively engaged with guests and led a team, as these are crucial for the Floor Manager role.
How to prepare for a job interview at THE PIG Hotel | B Corp
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about your experiences and what excites you about working in a dynamic environment like THE PIG, where guest satisfaction is key.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need to lead by example. Share specific examples of how you've successfully managed a team in the past, highlighting your ability to inspire and train others while maintaining high service standards.
✨Know the Menu Inside Out
Familiarise yourself with THE PIG's menu, especially the local produce and suppliers. Being knowledgeable about the food will not only impress your interviewers but also show your commitment to providing guests with an exceptional dining experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as how you would handle a difficult guest or a service issue. Prepare thoughtful responses that demonstrate your proactive approach to ensuring a positive guest experience.
