Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team, ensuring outstanding guest experiences and managing daily operations.
- Company: Join LGH Hotels Management, part of a growing portfolio with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellness support, and a cycle to work scheme.
- Why this job: Make a real impact on guest experiences in a supportive and dynamic environment.
- Qualifications: 2+ years in hotel management, strong leadership, and excellent communication skills required.
- Other info: Work at the award-winning Hull Humber View Hotel with stunning views and a helipad.
The predicted salary is between 28800 - 43200 £ per year.
Hull Humber View Hotel, Signature Collection By Best Western
The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We are looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do
- Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
- Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
- Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
- Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
- Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.
Why Join Us
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Hotel
With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you’ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western. Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite. For a truly grand entrance, the hotel even has its own helipad for helicopter access.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Hull Humber View Hotel and its unique offerings. Understanding the hotel's features, such as its stunning views and facilities, will help you convey your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team in a fast-paced environment. Highlighting your leadership skills and ability to motivate staff will resonate well with the hiring team.
✨Tip Number 4
Research common challenges faced by reception managers in hotels and think about how you would address them. Being able to demonstrate your problem-solving skills and proactive approach will set you apart from other candidates.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and customer service. Emphasise your leadership skills and any specific achievements that align with the responsibilities of a Reception Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your experience can contribute to creating exceptional guest experiences at Hull Humber View Hotel.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as team management, communication, and problem-solving. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a reception management role.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed and motivated a team in the past, highlighting any specific challenges you overcame.
✨Emphasise Customer Service Excellence
Since this role is all about ensuring a positive guest experience, be ready to discuss your approach to customer service. Share stories that illustrate your commitment to going above and beyond for guests, and how you handle complaints effectively.
✨Familiarise Yourself with Hotel Management Systems
Knowledge of hotel management systems is crucial for this position. Brush up on your understanding of PMS and reservation systems, and be prepared to discuss your experience with these tools during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face as a Reception Manager, such as handling overbookings or managing difficult guests, and how you would address them.
