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For Companies At a Glance
- Tasks: Engage customers, boost sales, and create a welcoming store environment.
- Company: Join BT Group, the UK's leading telecommunications provider with global operations.
- Benefits: Enjoy career growth, team support, and a vibrant work culture.
- Why this job: Be the face of EE, develop your skills, and make a real impact.
- Qualifications: Retail or service experience preferred; passion for technology is a plus.
- Other info: Equal Opportunity Employer; we value diversity and inclusion.
The predicted salary is between 18000 - 30000 £ per year.
We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?
What you’ll do:
- Find every opportunity to boost your store’s success with sensational customer service
- Create an environment in which customers feel welcome and comfortable
- Engage customers in genuine, enjoyable conversations to understand their needs
- Help people choose the right products and show them how to make their digital life better
- Keep up to date with all our products, services and promotions, and those of competitors
- Take pride in the appearance of the store, keeping it clean and tidy at all times
- Be able to show how you’ve worked to and achieved sales targets or deadlines
- Show an interest in communications technology
- Enjoy being part of a team but still have the drive to work on your own initiative
- Have worked in retail, sales or service
- Know a thing or two about the telecoms sector
About the company:
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Retail Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding the latest offerings will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any conversations or interviews.
✨Tip Number 2
Practice your people skills by engaging in conversations with friends or family about their tech needs. This will help you become more comfortable in understanding customer requirements and providing tailored solutions, which is key for a Retail Advisor.
✨Tip Number 3
Research the telecoms sector and stay updated on current trends. Being knowledgeable about competitors and market changes will give you an edge in discussions and show your commitment to the industry.
✨Tip Number 4
Showcase your ability to work both in a team and independently. Think of examples from your past experiences where you've successfully collaborated with others or taken initiative on your own, as this aligns perfectly with what EE is looking for.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Retail Customer Advisor. Highlight the skills and experiences that align with their requirements, such as customer service and sales experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in retail or customer service. Use specific examples that demonstrate your ability to engage customers and meet sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your interest in communications technology and how you can contribute to creating a welcoming environment for customers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at BT Group
✨Show Your People Skills
As a Retail Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your communication skills and ability to solve problems.
✨Know Your Products
Familiarise yourself with EE's products, services, and promotions, as well as those of competitors. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Demonstrate Team Spirit
While individual initiative is important, showing that you can work well within a team is equally vital. Be ready to discuss experiences where you collaborated with others to achieve a common goal.
✨Highlight Your Sales Experience
If you have previous experience in retail or sales, be sure to mention it. Discuss specific targets you’ve met or exceeded, and how you contributed to the success of your previous workplace.
