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For Companies At a Glance
- Tasks: Support sales by analysing customer needs and providing technical solutions.
- Company: KONE is a leader in the lift and escalator industry, focused on innovation and sustainability.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and wellness support.
- Why this job: Join a collaborative culture that values your input and offers growth opportunities.
- Qualifications: Engineering background with 3 years experience, AutoCAD skills, and strong communication.
- Other info: Be part of a team that prioritises ethical practices and employee engagement.
The predicted salary is between 36000 - 60000 £ per year.
The CSE Engineer for Modernization provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, AutoCad layout drawings and estimation of delivery times and costs, as well as managing any customer’s technical questions and supporting the Sales and Operations teams with technical issues.
Main Duties and Responsibilities
- Customer relationship management: Supports Sales by analysing customer’s technical needs and developing proposals, outlining how KONE’s products and services can provide clear solutions to meet these needs. Customer contact for technical questions. May participate in planning/specification meetings with contractors, architects, and building owners. Attends meetings and coordinates with project design team (Developers, architects, main contractors, and structural and consulting engineers).
- Technical support in the Sales/Tendering process: Provides technical and costing support for the sales/tendering process. Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors. Accountable for solution engineering. Ensures that the proposed solution fulfils the codes, regulations, and safety requirements. Provides all in-house engineering and technical advice across the product and process range. Controls costs and has a financial understanding of each project they have worked on.
- Technical support in the Delivery/Ordering process: Accountable for technical site surveys and solution engineering. Organizes the order process and documentation. Creates a plan for each project and ensures the project runs to schedule. Manages the drawing and related technical documents. Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations. Organizes the purchasing of the required materials. Arranges and completes the project handover process to the Operations team. Adherence to company ISO procedures.
Skills and Experiences:
- Engineering/technical background (Diploma/Degree in mechanical engineering preferable).
- Minimum of 3 years of previous experience within a technical role, preferably within the construction industry.
- Previous experience in the elevator industry and capability to survey and assess existing equipment is desirable.
- AutoCAD experience.
- IT literacy.
- Fluent in MS Office, Excel, and Word skills.
- SAP knowledge preferable.
- Good communication skills in both written & spoken English.
- Customer focused with excellent attention to detail.
What KONE can offer:
- Competitive Salary
- 25 days holiday and 8 additional Bank Holidays
- 1 Volunteering Day
- Pension Scheme
- Development opportunities and development reviews to help you achieve your professional goals
- Endless support from experienced leaders within the lift & escalators industry
- Bonus
- Kone Discounts
- Prolonged Disability Insurance (PDI)
- Long Service Awards
- Hybrid Working
- 24/7 GP Support & Wellbeing Access
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
CSE Engineer - Modernization employer: KONE
Contact Detail:
KONE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSE Engineer - Modernization
✨Tip Number 1
Familiarise yourself with KONE's products and services. Understanding their offerings will help you articulate how you can meet customer needs effectively during interviews and discussions.
✨Tip Number 2
Brush up on your AutoCAD skills. Since the role involves creating layout drawings, being proficient in AutoCAD will not only boost your confidence but also demonstrate your technical capabilities to the hiring team.
✨Tip Number 3
Network with professionals in the construction and elevator industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you.
✨Tip Number 4
Prepare for technical questions related to engineering principles and project management. Being able to discuss your past experiences and how they relate to the responsibilities of the CSE Engineer role will set you apart.
We think you need these skills to ace CSE Engineer - Modernization
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CSE Engineer for Modernization. Familiarise yourself with KONE's products and services, as well as the technical requirements outlined in the job description.
Tailor Your CV: Highlight your engineering background and relevant experience in the construction or elevator industry. Emphasise your AutoCAD skills, technical support experience, and any customer relationship management roles you've held. Make sure to align your skills with the specific requirements mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your previous experiences have prepared you for the responsibilities of the CSE Engineer position. Be sure to mention your ability to analyse customer needs and provide technical solutions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at KONE
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CSE Engineer for Modernization. Familiarise yourself with KONE's products and services, and be prepared to discuss how your skills and experiences align with the technical support required in the sales process.
✨Showcase Your Technical Skills
Highlight your engineering background and any relevant experience, especially in the construction or elevator industry. Be ready to discuss your proficiency in AutoCAD and any other technical tools that are essential for the role.
✨Prepare for Customer Interaction Scenarios
Since customer relationship management is key, think of examples where you've successfully handled technical questions or developed proposals. Be prepared to demonstrate your communication skills and how you can analyse customer needs effectively.
✨Discuss Project Management Experience
Be ready to talk about your experience in managing projects, including how you handle order processes, documentation, and ensure projects run to schedule. Mention any specific instances where you coordinated with teams or managed technical site surveys.
