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- Tasks: Lead daily operations, motivate your team, and ensure top-notch customer service.
- Company: Join GEODIS, a global logistics leader with a strong reputation in supply chain solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in the logistics industry.
- Qualifications: 5+ years in logistics, GCSE/O level education, and strong customer service skills required.
- Other info: Open to disabled workers; flexible working hours available.
The predicted salary is between 43200 - 72000 £ per year.
Operational activities - Freight Administration
Position requirements and constraints (working hours…): Monday to Friday 37.5 hours.
GEODIS Freight Forwarding UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, we support GEODIS' capacity to offer customers one partner to solve their supply chain challenges worldwide. GEODIS supports revenues of £8bn globally with 41,000 employees worldwide, 8,000 of these in Freight Forwarding roles in 60 countries providing service to customers in 120 countries.
Freight Forwarding UK Ltd Branches provide specific geographical support to our Network within the UK supporting the import, export and logistics activities within the functions of air, sea or road transportation. Through our Freight Forwarding line of business, we offer multi-modal transport solutions (Sea, Air, Road and Rail) combined with high value-added services and unique expertise in customs operations. In this way, we provide clients with the optimal delivery of their goods – in terms of delivery time, cost and environmental impact – regardless of the point of departure or the point of delivery.
To ensure adherence to the CAA, TAPA & physical security regulations always, ensuring compliance to Health & Safety policies, and that housekeeping guidelines are maintained. The Operations Manager will work in and manage the day to day operations of the team and report directly to the Branch Manager. The position is a multi-modal function ensuring we meet our customers' expectations from origin to destination regardless of mode of transit.
The Operations Manager will ensure performance and deadlines comply with the company's vision via communication and leadership, organise workflow within their team to ensure employees understand their responsibilities, monitor productivity, provide coaching, communicate to management, and ensure adherence to legal, company policies and procedures.
Key Activities:
- Day to day leadership/organising the Team operationally
- Motivate, guide and mentor team members to exceed goals
- Create a positive environment within the team centred on delivering superior customer service
- Assist in recruitment process
- Be first line of contact for performance management/team member's development/discipline
- Train new team members to company standards, customer service and job duties
- Monitor timekeeping and performance within the team
- Provide effective communication to team members and to management
- Ensure all deadlines are met
- Remain in contact with customers and suppliers to develop strong relationships
- Maintain strong working knowledge of the company, its products/services and offer technical support and information to the team
- Cost control
- Follow strict and time-sensitive SOP's/KPI's to ensure compliance
- Work closely with internal and external customers
- Ensure Invoicing, job costing and milestones are updated within the required timeframe
- Assist Sales and management with customer development
- Regular customer communication/meetings and assist with business reviews
- Be first of contact to receive and resolve queries from customers and suppliers
- Operate within the company's QA system
- Any other tasks as directed by their line manager
Essential Education:
Educated to GCSE/O level standard or equivalent.
Necessary Technical Skills:
- Minimum of 5 years' industry experience
- Knowledge of multi-modal processes
- Deep Customs knowledge
- A high level of customer service skills
- Good Knowledge of In House Computer System
- Financial Awareness
- Key Account Procedure Knowledge
- Thorough understanding of customer needs
- Knowledge in the international transportation and logistics industry, in export Air Sea Road operations
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
Required behavioural competencies:
- Problem solving skills
- Procedure and SOP writing skills
- Proactive approach to understand pitfalls and service limitations
- Customer service driven
- Result-oriented and driven to achieve goals and meet targets
- Profitability and result-oriented and always looking for improvement in our business processes
- Strong and dynamic team orientation
- Effective influencing skills
- Well organised and can organise others
- Adaptability and flexibility within business requirements
- Quality focus
- Negotiation Skills
Working time (%): 100
Years of experience in similar position: Confirmed (5 to 10 years of experience)
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53,000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.
Project Logistics Operations Manager M/F employer: GEODIS INTERSERVICES
Contact Detail:
GEODIS INTERSERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Logistics Operations Manager M/F
✨Tip Number 1
Familiarise yourself with the specific logistics and freight forwarding processes that GEODIS uses. Understanding their multi-modal transport solutions and customs operations will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of GEODIS to gain insights into the company culture and expectations for the Project Logistics Operations Manager role. This can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've motivated team members and improved performance, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on industry trends and challenges in logistics and supply chain management. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and show that you're proactive about your professional development.
We think you need these skills to ace Project Logistics Operations Manager M/F
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and operations management. Emphasise your knowledge of multi-modal processes and customs regulations, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and your understanding of GEODIS's operations. Mention specific examples of how you've successfully led teams and improved customer service in previous roles.
Highlight Key Skills: Clearly outline your problem-solving skills, customer service orientation, and ability to work under pressure. These competencies are essential for the Project Logistics Operations Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in logistics operations.
How to prepare for a job interview at GEODIS INTERSERVICES
✨Know Your Logistics
Make sure you have a solid understanding of multi-modal transport processes and customs regulations. Brush up on your knowledge of air, sea, and road operations, as well as the specific services offered by GEODIS.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and motivating others. Think of examples where you've successfully guided team members to exceed goals and how you foster a positive work environment.
✨Showcase Problem-Solving Abilities
Be ready to share instances where you've tackled challenges in logistics or customer service. Highlight your proactive approach to identifying pitfalls and improving processes.
✨Communicate Effectively
Since the role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Prepare to discuss how you maintain strong relationships and ensure effective communication within your team.
