Luxury Retail Store Manager

Job Title: Luxury Retail Store Manager

Location: Notting Hill, London, UK

Company: Consigned Sealed Delivered (CSD)

Salary: £31,000 – £36,000 + uncapped commissions

Company Overview:

Consigned Sealed Delivered specialises in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. CSD has two retail stores strategically located in Marylebone and Notting Hill. Our business thrives on offering premium, curated selections of pre-loved luxury fashion items both in-store and online. We also offer a growing number of brand-new products. More information about the company can be found on our website: https://csd.shop/

Why Work at CSD?

CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 30 employees, everyone knows each other on a first name basis, and it\’s easy to develop close working relationships with management and the CEO. Every employee is given opportunities to show their talents and develop new strategies and initiatives. The benefit of working in a high-growth young and vibrant company is that the needs of the company are constantly evolving, and CSD always looks within when promoting before hiring externally.

Job Description:

As a Luxury Retail Store Manager, you will take full ownership of our Notting Hill store and be responsible for its growth, performance, and operational excellence. Reporting directly to the Regional Manager, you will play a key role in developing strategies to elevate the store, inspire the team, and create a premier shopping experience. This position requires a leader with a passion for luxury retail, the ability to identify and implement improvements, and a commitment to developing high-performing teams.

Responsibilities:

Sales Leadership and Business Development

• Develop and implement innovative sales strategies to exceed revenue targets.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Lead by example on the shop floor, demonstrating sales excellence and coaching the team on effective selling techniques.
• Foster a client-focused environment, cultivating a loyal customer base and increasing repeat business.
• Build and maintain relationships with high-profile clients and consignors, ensuring their needs are met with the utmost professionalism.

Operational Excellence

• Take full responsibility for daily operations, including inventory management, item transfers, and online order fulfillment.
• Ensure policies, standards, and procedures are followed to maintain operational efficiency.
• Address and resolve operational inefficiencies, with a focus on streamlining processes and improving stockroom and order management.
• Oversee visual merchandising and ensure the store environment reflects CSD’s luxury brand image.

Team Leadership and Development

• Lead and inspire the store team, fostering a positive, high-performance culture.
• Recruit, onboard, and train new team members to build a skilled and motivated workforce.
• Develop individualized performance improvement plans and provide ongoing coaching to help team members meet and exceed their goals.
• Recognize and reward team achievements to maintain high morale and engagement.

Customer Experience

• Elevate the customer experience by ensuring all team members deliver exceptional service.
• Train and coach staff on providing personalized, intuitive service to guide customers through the store’s unique multi-brand, pre-loved merchandise offerings.
• Implement strategies to reduce customer overwhelm and create an inviting and organized shopping environment.

Reporting and Strategy

• Monitor and report on store performance, providing insights on sales, customer feedback, and operational challenges to the Regional Manager.
• Develop and execute actionable plans to achieve long-term growth and exceed key performance indicators

Qualifications:

• Proven experience in luxury retail sales and management, with a minimum of 3 years in a leadership role.
• Exceptional knowledge of luxury fashion brands and trends.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, capable of building relationships with a diverse clientele.
• Demonstrated ability to meet and exceed sales targets.
• Proficiency in retail management systems and MS Office.
• Flexibility in schedule, including the ability to work weekends, holidays, and special sale events.

Application Process:

To apply, please submit your CV and a cover letter detailing your experience in luxury retail management and why you would be a perfect fit for Consigned Sealed Delivered. Applications should be sent to Ashraf Marwan ashraf@csd.shop