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- Tasks: Provide first and second line support, handle customer inquiries, and ensure smooth freight operations.
- Company: EA First is a recruitment agency passionate about connecting talent with top companies in logistics.
- Benefits: Enjoy hybrid working options, flexible hours, and a supportive team environment.
- Why this job: Join a dynamic team, enhance your customer service skills, and make a real impact in logistics.
- Qualifications: Experience in customer service, particularly in transport or logistics, and knowledge of customs is essential.
- Other info: Weekly shift rotation with on-call duties; perfect for those seeking a challenging yet rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
EA First Southampton, England, United Kingdom
Director @ EA First | Recruitment is my true passion and I look to partner with companies that want to use my expertise to really add value to their…
We\’re recruiting for a Customer Service Desk Analyst to join a busy customer service team based in Southampton. This team provides a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests.
This role works a weekly shift pattern and being on-call 1 week in 5.
Duties include:
- Provide 1st and 2nd line Support.
- Liaison internally and externally to ensure the customers freight is kept moving at both ports and airports.
- Perform new customer installations, upgrades and configuration changes.
- Accurate escalation of incidents requiring 2/3rd line support.
- Provide excellence in Customer Service through professional and consistent support.
- Handle customer complaints.
- Maintain customer configuration and service provision records and history.
Customer Service experience in ideally transport, logistics or a similar sector is essential.
Customs experience is essential along with knowledge of maritime and airfreight imports and exports.
You\’ll need to demonstrate excellent communication skills as well as strong customer service experience.
Location: Southampton (Hybrid working 1-2 days per week in the office after probation)
Hours: Weekly shift rotation either 7am-3pm, 9am-5pm and 11am-7pm plus on-call element which is currently 1 week out of 5.
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Transportation, Logistics, Supply Chain and Storage
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Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Analyst (Customs)
✨Tip Number 1
Familiarise yourself with the customs regulations and procedures relevant to maritime and airfreight. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer service interactions. This will prepare you for the types of inquiries and complaints you might handle in the position.
✨Tip Number 3
Network with professionals in the logistics and transport sectors. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail, especially those related to handling complaints and providing support. Use specific examples to illustrate your problem-solving skills.
We think you need these skills to ace Customer Service Desk Analyst (Customs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in transport, logistics, or customs. Use specific examples that demonstrate your ability to handle customer inquiries and provide first-line support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the customs sector. Mention any specific experiences you have with maritime and airfreight imports and exports to make your application stand out.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully resolved customer complaints or liaised with different teams to ensure customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at EA First
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience, especially in transport or logistics. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Knowledge of Customs Procedures
Since customs experience is essential for this role, brush up on your knowledge of maritime and airfreight imports and exports. Be prepared to discuss relevant regulations and how they impact customer service.
✨Prepare for Shift Work Questions
As the role involves a weekly shift pattern and being on-call, be ready to discuss your flexibility and willingness to work varied hours. Share any previous experiences with shift work to show you're adaptable.
✨Practice Communication Scenarios
Excellent communication skills are crucial for this position. Prepare for role-play scenarios where you might need to handle customer complaints or provide support. This will demonstrate your ability to communicate clearly and professionally under pressure.
