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- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Join a well-established wealth management firm that values IT support.
- Benefits: Enjoy a competitive salary, excellent benefits, and professional development opportunities.
- Why this job: Perfect for early-career IT enthusiasts seeking a dynamic and supportive work environment.
- Qualifications: Experience in IT support, familiarity with Microsoft 365, and strong communication skills required.
- Other info: Opportunity to work closely with internal teams and external partners.
The predicted salary is between 21600 - 36000 £ per year.
A well-established wealth management business is seeking a reliable and technically capable IT Support Engineer to provide in-house support to the wider business. This position is ideal for someone early in their IT career who is ready to take on a hands-on role within a fast-paced and quality-driven environment.
You’ll work closely with internal stakeholders and external support partners to resolve IT issues efficiently and maintain a high standard of user experience across the business.
Key Responsibilities- Act as the first point of contact for technical issues, resolving or escalating where needed.
- Deliver end-user support for hardware, software, and systems, both in-person and remotely.
- Assist with new joiner IT setups and equipment rollouts.
- Maintain accurate records of devices, software licences, and support activities.
- Liaise with third-party IT providers and suppliers to ensure smooth day-to-day operations.
- Produce simple, user-friendly guides and documentation where appropriate.
- Monitor and maintain office equipment, including printers and peripherals.
- Experience in a similar IT support role within a professional or corporate environment.
- Familiarity with Microsoft 365 and Windows 10/11.
- Strong communication skills with a calm, customer-focused approach.
- Confidence working with users at all levels, adapting your language and explanations to suit your audience.
- A methodical mindset, with a focus on reliability, discretion, and quality.
- A supportive and well-structured environment where IT plays a valued role.
- Competitive salary up to £30,000 with an excellent benefits package.
- The chance to develop professionally in a respected and confidential business setting.
If you’re looking to build on your IT support experience in a professional, discreet environment, we’d like to hear from you - please click apply.
Information Technology Help Desk Technician employer: Qh4 Consulting
Contact Detail:
Qh4 Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Microsoft 365 and Windows 10/11. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. This will prepare you for interactions with users at all levels, showcasing your ability to adapt your language to suit your audience.
✨Tip Number 3
Research the company’s culture and values to align your responses during the interview. Understanding their focus on quality and user experience will help you tailor your answers to fit their expectations.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved IT issues or provided excellent customer service. These anecdotes will illustrate your hands-on approach and reliability, which are key for this role.
We think you need these skills to ace Information Technology Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your familiarity with Microsoft 365 and Windows 10/11, as well as any previous customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and methodical approach to problem-solving.
Showcase Technical Skills: Include a section in your application that lists your technical skills, particularly those relevant to the position. This could include troubleshooting techniques, software knowledge, and any certifications you may have.
Prepare for Potential Questions: Think about common interview questions for IT support roles, such as how you would handle a difficult user or troubleshoot a specific issue. Prepare concise and clear answers that demonstrate your problem-solving abilities.
How to prepare for a job interview at Qh4 Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and Windows 10/11. Highlight specific instances where you've resolved technical issues, as this will demonstrate your capability and readiness for the role.
✨Emphasise Communication Skills
Since the role requires strong communication skills, practice explaining technical concepts in simple terms. This will show that you can adapt your language to suit different audiences, which is crucial for an IT Help Desk Technician.
✨Demonstrate a Customer-Focused Approach
Prepare examples of how you've provided excellent customer service in previous roles. Discuss how you handle difficult situations calmly and effectively, as this will reflect your ability to maintain a high standard of user experience.
✨Ask Insightful Questions
At the end of the interview, ask questions about the company's IT environment and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
