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- Tasks: Provide expert 3rd line IT support and manage complex technical issues.
- Company: Join a dynamic IT consultancy focused on innovation and growth.
- Benefits: Enjoy competitive salary, professional growth opportunities, and a collaborative team culture.
- Why this job: Work with cutting-edge technologies in a fast-paced environment that values continuous improvement.
- Qualifications: Proven experience in 3rd line support with strong knowledge of Microsoft 365, Azure, and networking.
- Other info: Mentorship opportunities available; perfect for tech enthusiasts looking to advance their careers.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy.
As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies.
Key Responsibilities:- Provide 3rd line technical support for escalated IT issues, ensuring timely resolution.
- Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies.
- Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles.
- Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V.
- Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs.
- Assist with IT infrastructure projects, migrations, and deployments.
- Implement security best practices across systems, ensuring compliance with industry standards.
- Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing.
- Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance.
- Proven experience in a 3rd Line IT Support role.
- In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
- Strong experience with Microsoft Azure, including virtual machines, networking, and identity management.
- Expertise with Mobile Device Management (InTune).
- Expertise in managing Windows Server environments (2016 and later).
- Hands-on experience with virtualisation platforms such as VMware and Hyper-V.
- Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions.
- Familiarity with backup solutions, disaster recovery, and failover clustering.
- Excellent troubleshooting and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Strong documentation and communication skills.
Work with cutting-edge technologies in a fast-paced and rewarding environment. Opportunities for professional growth and certifications. Collaborative team culture with a focus on innovation and continuous improvement. Competitive salary and benefits package.
For more information or to apply, click Apply Now and a member of our team will be in touch.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
3rd Line IT Support Engineer employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and VMware. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to 3rd line support. Being able to demonstrate your problem-solving skills in real-time will impress interviewers.
✨Tip Number 4
Showcase your ability to document processes and solutions effectively. This is a key responsibility in the role, so having examples of how you've improved documentation in previous positions can be beneficial.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, Windows Server, and virtualisation platforms like VMware and Hyper-V. Use specific examples to demonstrate your skills in troubleshooting and managing IT infrastructure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the key responsibilities listed in the job description, particularly your experience in providing 3rd line support and working on IT infrastructure projects.
Showcase Relevant Skills: When filling out your application, ensure you highlight your expertise in networking, security best practices, and documentation. These are crucial for the role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Engineer.
How to prepare for a job interview at NRG.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft 365, Azure, and Windows Server. Highlight specific projects where you implemented solutions or resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a 3rd Line IT Support Engineer.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving technical problems, especially those related to networking and virtualisation platforms like VMware and Hyper-V.
✨Emphasise Collaboration and Mentorship
Since the role involves working closely with 1st and 2nd Line Support teams, be ready to discuss your experience in mentoring others. Share examples of how you've provided guidance and support to junior team members, showcasing your collaborative spirit.
✨Demonstrate Your Commitment to Continuous Learning
The IT field is always evolving, so express your enthusiasm for professional growth. Mention any relevant certifications you hold or are pursuing, and discuss how you stay updated with the latest technologies and best practices in IT support.
