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- Tasks: Help clients with pre-paid funeral plans and provide compassionate support.
- Company: Join Southern Co-op, a member-owned company dedicated to serving local communities.
- Benefits: Enjoy 31 days of leave, discounts, free parking, and skill development opportunities.
- Why this job: Make a meaningful impact in people's lives while working in a supportive team environment.
- Qualifications: Empathy, attention to detail, and IT skills are essential; experience in funerals is a plus.
- Other info: Apply early as the position may close if we receive many applications.
The predicted salary is between 28800 - 43200 £ per year.
At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first. We have an exciting opportunity to join our Funeralcare team as a Funeral Planning Consultant. This role is based at our head office in Portsmouth. The office has great amenities with onsite parking and a lakeside shuttle bus service.
In this truly rewarding role you will deliver and exceed client expectations by delivering the best end of life care, support and client experience via the sales, arrangement, administration and delivery of pre-paid funeral plans, memorialisation and aftercare services.
What to expect:
- Embrace, support and deliver the End of Life vision in a professional, honest, caring and empathetic manner.
- Confidently manage, support and process all funeral plan enquiries.
- Sell, arrange and administer funeral and memorial plans and aftercare services.
- Maintain compliance in line with company policies and procedures, Financial Conduct Authority (FCA) regulations and statutory legislation, internal KPI’s, the Funeral Director’s code and the FCA’s Code of Conduct rules.
- Engage and complete relevant FCA CPD requirements.
- Ensure funeral plan enquiries, and the administration of, are handled in a timely manner.
- Receive payments from clients and complete administration of financial documentation including weekly reconciliations and internal reporting.
- Report complaints or negative feedback to Line Manager and support in the investigation to ensure a timely resolution.
- Support vulnerable clients where appropriate.
- Be proactive in community engagement initiatives.
- Be numerically and financially aware.
- Knowledge or experience of funerals and funeral plan environment (desirable).
- Be IT literate and a competent user of MS Office.
- Be organised with strong attention to detail and accuracy.
- Display resilience and be able to work as part of a team.
- Have a high level of understanding, empathy, and compassion.
- Knowledge of FCA regulated industry (desirable).
We offer:
- 31 days of annual leave (including bank holidays) increasing over time to a maximum of 36 days after 10 years’ service.
- 20% discount in stores.
- Share incentive plan.
- Free onsite parking at our Lakeside Head Office.
- Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Funeral Planning Consultant employer: DeFi Planet
Contact Detail:
DeFi Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Planning Consultant
✨Tip Number 1
Familiarise yourself with the end-of-life care principles and the specific services offered by Southern Co-op. Understanding their approach will help you connect with the values they uphold and demonstrate your commitment to providing compassionate support.
✨Tip Number 2
Engage with local community initiatives related to end-of-life care or memorial services. This not only shows your proactive nature but also helps you build connections that could be beneficial in your role as a Funeral Planning Consultant.
✨Tip Number 3
Brush up on your knowledge of FCA regulations and compliance standards relevant to the funeral industry. Being well-versed in these areas will set you apart as a candidate who is ready to handle the responsibilities of the role effectively.
✨Tip Number 4
Prepare to showcase your empathy and communication skills during any interviews or discussions. Role-playing scenarios where you support vulnerable clients can help you articulate your approach and demonstrate your suitability for this sensitive role.
We think you need these skills to ace Funeral Planning Consultant
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and expectations of a Funeral Planning Consultant. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Personal Statement: Write a compelling personal statement that reflects your empathy, compassion, and understanding of end-of-life care. Use specific examples from your past experiences to demonstrate how you align with Southern Co-op's values.
Highlight Relevant Skills: Make sure to emphasise your organisational skills, attention to detail, and IT literacy in your CV. Mention any experience you have in customer service or the funeral industry, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at DeFi Planet
✨Show Empathy and Understanding
In a role like Funeral Planning Consultant, it's crucial to demonstrate your ability to empathise with clients. Prepare examples of how you've supported individuals in difficult situations, showcasing your compassion and understanding.
✨Familiarise Yourself with FCA Regulations
Since the role involves compliance with Financial Conduct Authority regulations, make sure you understand these guidelines. Brush up on relevant FCA rules and be ready to discuss how you would ensure compliance in your daily tasks.
✨Highlight Your Organisational Skills
This position requires strong attention to detail and organisation. Be prepared to share specific instances where your organisational skills have led to successful outcomes, especially in managing multiple tasks or projects.
✨Engage with Community Initiatives
Southern Co-op values community engagement, so think about how you can contribute. Have ideas ready on how you could support local initiatives or enhance client relationships within the community.
