CRM Communications Delivery Specialist

As a CRM Communications Delivery Specialist, you’ll be responsible for executing CRM campaigns across email, push, in-app, and SMS channels with precision and consistency. Working as part of a collaborative delivery team, you’ll ensure each campaign is built accurately, tested thoroughly, and deployed on time. This is a great opportunity for someone who thrives on structure, has an eye for detail, and enjoys working at the intersection of marketing, data, and technology. You’ll work closely with the CRM Communications Delivery Team Manager and receive support in building your knowledge of automation, segmentation, and testing.

YOU WILL BE RESPONSIBLE FOR:

• Building, testing, and launching CRM campaigns across email, push, SMS, and in-app
• Collaborating with Data Strategy to ensure accurate segmentation and audience selection
• Working with Creative teams to integrate and validate assets
• Setting up and deploying automated journeys and trigger-based communications
• Performing rigorous QA checks to ensure all campaigns are error-free and compliant
• Maintaining campaign schedules and deadlines in collaboration with the wider CRM team
• Supporting basic A/B testing and performance tracking
• Troubleshooting technical or operational issues during campaign execution
• Keeping documentation and campaign logs up to date

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• Experience in CRM campaign execution within a marketing or operations team
• Familiarity with one or more CRM platforms (Braze, Salesforce, Adobe, etc.)
• Good understanding of campaign workflows, segmentation, and asset handling
• Strong attention to detail and comfort working under deadlines
• A proactive and collaborative mindset, with the ability to adapt and learn quickly
• Basic knowledge of testing and personalisation is a plus

BENEFITS

• Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
• Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
• Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
• Invest in your future – We match pension contributions up to 6%.
• Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
• Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
• A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis
• A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
• Support for growing families – Up to 6 months of full pay for maternity leave.
• Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.
• Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!