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- Tasks: Provide first line technical support to customers via phone, email, and remote assistance.
- Company: Join a leading software company revolutionising the scaffolding industry with innovative solutions.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team making a real impact in the scaffolding sector with cutting-edge technology.
- Qualifications: Ideal candidates should have a background in scaffolding or safety equipment and strong communication skills.
- Other info: Flexible working hours from 9.00am to 5.30pm, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Location: Broadstone, Dorset
Salary: Dependent on experience and proven ability
Working hours: 9.00am to 5.30pm Monday to Friday
Background
SMART Estimator software produces fast accurate estimates, quotes, 3D models, CAD drawings and lists of equipment needed for almost all types of scaffolding and provides automatic compliance checks for TG20:13, the industry standard health and safety code. Hundreds of scaffolding companies have adopted SMART Estimator to help them win more business and improve their efficiency and the profitability of their scaffolding contracts. The new BIM Toolbox helps them to interact electronically with main contractors who often require their sub-contractors to engage with their tendering via digital 3D models. We are continuing to build new solutions and have recently developed two new mobile apps to help with scaffold inspections, handovers and variations.
Position Responsibilities:
- To provide first line technical support to our customers, assisting them with their technical queries via phone, email and remote support.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Report any software problems detected or user requests in the bug/change request software.
- Support users in the use of software by providing necessary training and advice.
- To allocate more complex service issues to second line support.
- To arrange for external technical support where problems cannot be resolved in house for third party software.
Required Skills:
- The suitable candidate will ideally have enjoyed working in or as a supplier to a scaffolding related industry e.g. scaffolding or safety equipment.
- Enjoy exploiting their technical background and previous experience to the full by assisting CADS customers with learning about how CADS software can benefit their business.
- Develop a professional consultative approach to their business affairs and wish to be considered as a ‘trusted advisor’ by your clients.
- Be mature enough to work off their own initiative, set their own priorities and manage their own time.
- Have a confident outgoing nature and good verbal & written communication skills.
- Have good computer skills and enjoy the challenge of learning new software.
Scaffolding Support Engineer – First Line Support employer: CADS
Contact Detail:
CADS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaffolding Support Engineer – First Line Support
✨Tip Number 1
Familiarise yourself with SMART Estimator software and its features. Understanding how it works will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the scaffolding industry. Attend relevant events or join online forums to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in understanding customer needs.
✨Tip Number 3
Brush up on your technical support skills, especially in troubleshooting software issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves providing support via phone and email, practice explaining technical concepts in simple terms to ensure clarity for clients who may not be tech-savvy.
We think you need these skills to ace Scaffolding Support Engineer – First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in the scaffolding or safety equipment industry. Emphasise any previous roles where you provided customer service or technical assistance.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle technical queries and provide training to users.
Showcase Communication Skills: Since good verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while still being approachable.
Highlight Technical Proficiency: Detail your experience with software and any technical skills that relate to the SMART Estimator software or similar tools. If you have experience with CAD or BIM technologies, make sure to include that as well.
How to prepare for a job interview at CADS
✨Understand the Software
Familiarise yourself with SMART Estimator and its features. Knowing how it helps scaffolding companies will allow you to speak confidently about its benefits during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background and any relevant experience in the scaffolding industry. Highlight specific instances where you've successfully resolved technical issues or provided support.
✨Demonstrate Customer Service Skills
Since the role involves first line support, be ready to share examples of how you've maintained high customer service standards in previous roles. Emphasise your ability to take ownership of problems and resolve them proactively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s software and future developments. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
