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- Tasks: Register patients and manage their information in a fast-paced environment.
- Company: Join a dynamic healthcare team dedicated to patient care and support.
- Benefits: Enjoy flexible hours, training opportunities, and a friendly work culture.
- Why this job: Make a real impact by helping patients while developing valuable skills.
- Qualifications: High School Diploma or GED; experience in patient registration preferred.
- Other info: Must be computer literate and have strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.
Essential Functions/Responsibilities:
- Entering patient demographic and insurance information accurately.
- Registering telemedicine patients through the electronic medical record (EMR) system.
- Serving as the primary contact between patients and the medical personnel.
- Greeting patients upon arrival with a friendly demeanor and helpful attitude.
- Confirming insurance eligibility.
- Collecting co-pays and balances due at the time of registration.
- Reconciling payments at the end of each shift.
- Addressing accounts that are past due at the time of registration.
- Answering incoming phone calls and forwarding to the appropriate parties.
- Interpreting billing statements.
- Posting incoming Account Receivables payments.
- Participating in mandatory trainings and attending staff meetings.
- Assisting in the duties required to properly open and close the building to receive patients.
- Faxing and/or emailing confirmed lab results to the appropriate parties.
- Requesting pre-authorization of credit cards.
- Setting up installment payment plans.
- Practicing and promoting positive customer and peer relations.
- Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
- Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.
Knowledge, Skills, and Abilities:
- Computer literacy (log in, log out, search engines, etc.)
- Knowledge of electronic medical record (EMR) systems
- Strong telephone and in-person communication skills
- Outstanding customer service and interpersonal skills
- Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations
Required Education/Experience:
- High School Diploma or GED required
- Ability to type 40 WPM with 90% accuracy
- One year experience in patient registration (preferred)
- One year experience with health insurance (preferred)
Patient Registration Representative employer: KidMedVA
Contact Detail:
KidMedVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Registration Representative
✨Tip Number 1
Familiarise yourself with electronic medical record (EMR) systems, as this role heavily relies on them. If you have experience with specific EMR software, be ready to discuss it during your interview.
✨Tip Number 2
Brush up on your knowledge of HIPAA and PHI regulations. Understanding these laws is crucial for maintaining patient confidentiality and will show that you take the role seriously.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. Being able to demonstrate a friendly and helpful attitude when greeting patients can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with health insurance and patient registration. Highlight any relevant roles you've had and how they relate to the responsibilities of a Patient Registration Representative.
We think you need these skills to ace Patient Registration Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient registration and customer service. Emphasise any previous roles where you handled insurance information or worked with electronic medical record (EMR) systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and familiarity with EMR systems. Also, mention your understanding of HIPAA regulations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Patient Registration Representative role.
How to prepare for a job interview at KidMedVA
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Patient Registration Representative. Familiarise yourself with tasks like entering patient information, confirming insurance eligibility, and handling payments. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your customer service experience. Share specific examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your interpersonal skills and ability to maintain a friendly demeanour.
✨Familiarise Yourself with EMR Systems
If you have experience with electronic medical record systems, be ready to talk about it. If not, do some research on common EMR systems used in healthcare. Showing that you're proactive about learning can impress interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a frustrated patient or managing multiple tasks at once. Practising your responses to these scenarios can help you articulate your thought process and problem-solving abilities during the interview.
