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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand known for its unique lifestyle and fashion.
- Benefits: Enjoy up to 40% off at URBN Brands, flexible hours, and wellness support.
- Why this job: Be part of a fun, diverse team that values individuality and personal growth.
- Qualifications: Bring your energy, communication skills, and a passion for the Free People brand.
- Other info: This is an 8-hour temporary position located in Covent Garden, London.
Location: This position is located at 28 Floral Street, Covent Garden, London, WC2E9DP, United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast-paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Floral Street, London (8hr temp) employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist - Floral Street, London (8hr temp)
✨Tip Number 1
Familiarise yourself with the Free People brand and its lifestyle. Understanding their unique style and customer base will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you build confidence in greeting customers and offering personalised suggestions, which is key to exceeding their expectations.
✨Tip Number 3
Be prepared to showcase your ability to work in a fast-paced environment. Think of examples from previous experiences where you successfully managed multiple tasks or handled busy periods, as this will demonstrate your adaptability.
✨Tip Number 4
Show your enthusiasm for learning and growing within the company. Be ready to discuss how you can contribute to the team and your eagerness to take on new challenges, which aligns with the company's focus on development.
We think you need these skills to ace Free People Stylist - Floral Street, London (8hr temp)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Free People is looking for in a Stylist. Pay attention to the responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights relevant experience that showcases your ability to build relationships, provide excellent customer service, and thrive in a fast-paced environment. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the Free People brand and your enthusiasm for the role. Mention how your personality and values align with the company culture, and include any relevant experiences that make you a great fit.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Urban Outfitters
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its unique lifestyle. Share what you love about the brand and how it resonates with your personal style. This will demonstrate your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've exceeded customer expectations in previous roles. Highlight your ability to build relationships and provide personalised service, as this is crucial for a stylist position.
✨Be Ready for Fast-Paced Scenarios
Since the role requires thriving in a rapidly evolving environment, think of situations where you've successfully managed multiple tasks at once. Be ready to discuss how you handle pressure and maintain a positive attitude.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and growth opportunities. Inquire about team dynamics or how they support employee development, which reflects your eagerness to learn and grow within the organisation.
