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- Tasks: Lead the daily operations of Disney Characters, ensuring magical experiences for guests.
- Company: Join Disney Cruise Line, where we create unforgettable memories and connections.
- Benefits: Enjoy year-round benefits including medical coverage, life insurance, and retirement plans.
- Why this job: Be part of a diverse team, fostering creativity and excellence in a fun environment.
- Qualifications: 3-5 years of leadership experience in entertainment; Disney experience preferred.
- Other info: This is a shipboard role; must be ready to live and work at sea.
The predicted salary is between 36000 - 60000 £ per year.
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and forming genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use. You will report to the Assistant Cruise Director.
Responsibilities:- Provide leadership, coaching, and recognition for all direct reports.
- Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews.
- Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events.
- Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency.
- Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues.
- Act as the Shipboard main contact for Character recovery.
- Communicate with all departments involved with Character events.
- Educate internal departments on Character integrity.
- Build and communicate Character Ticketing Grids for Bookable Events.
- Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement.
- Positively motivate teams in a fast-paced and fluid environment.
- Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments.
- Minimum three to five years leadership experience in Entertainment operations within the last five years.
- Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company.
- University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable.
- Experience leading and motivating a team while organizing and prioritising the team's goals.
- Previous performance experience beneficial.
This is a SHIPBOARD role. Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option.
You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel.
- Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan.
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control.
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations.
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this).
- Complete a pre-employment medical.
- Obtain a criminal background check.
- Bring approved work shoes.
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Character Manager employer: Disney Cruise Line - The Walt Disney Company
Contact Detail:
Disney Cruise Line - The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Character Manager
✨Tip Number 1
Familiarise yourself with Disney's core values and the Character Brand. Understanding these will help you align your approach and demonstrate your commitment to upholding the integrity of the characters during interviews.
✨Tip Number 2
Network with current or former Disney employees, especially those in entertainment roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in fast-paced environments. Highlight your leadership style and how it aligns with Disney's focus on safety, courtesy, show, inclusion, and efficiency.
✨Tip Number 4
Research the latest trends in entertainment operations and character management. Being knowledgeable about industry standards and innovations can set you apart and show your passion for the role.
We think you need these skills to ace Character Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Character Manager. Familiarise yourself with Disney's values and how they relate to the role, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership experience in entertainment operations, especially any previous roles within Disney. Be specific about your achievements and how they align with the responsibilities listed in the job description.
Showcase Your Passion: Express your genuine interest in working at sea and with Disney characters. Share personal anecdotes or experiences that demonstrate your enthusiasm for creating memorable guest experiences and your commitment to safety and teamwork.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'Character Brand integrity' and 'guest satisfaction', to show that you are a perfect fit for the role.
How to prepare for a job interview at Disney Cruise Line - The Walt Disney Company
✨Show Your Passion for Disney
Make sure to express your genuine love for Disney and its characters during the interview. Share personal experiences that highlight how Disney has impacted your life, as this will resonate with the interviewers and demonstrate your alignment with their values.
✨Highlight Leadership Experience
Since the role requires managing a team, be prepared to discuss your previous leadership experiences in detail. Use specific examples to illustrate how you've motivated teams, handled challenges, and ensured high standards in entertainment operations.
✨Understand the Character Brand
Familiarise yourself with the Disney Character Brand and its integrity. Be ready to discuss how you would uphold these standards in various events and activities, showcasing your understanding of the importance of character representation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage fast-paced environments. Think of examples from your past where you successfully navigated challenges, particularly in entertainment or guest services.
