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- Tasks: Manage customer orders and ensure timely delivery while resolving issues.
- Company: Join ePlus, a company dedicated to positive community impact and employee well-being.
- Benefits: Enjoy a supportive work environment with a focus on work/life balance and diverse perspectives.
- Why this job: Be part of a collaborative team that values respect, communication, and personal growth.
- Qualifications: Ideal candidates have a degree, sales experience, and strong communication skills.
- Other info: We embrace diversity and inclusion, ensuring everyone feels valued and respected.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented and organized Sales Support Representative. In this role, you will focus on order management and be responsible for driving customer satisfaction by coordinating with our Sales, International, and other internal teams to ensure accurate fulfillment of customer orders. The ideal candidate will possess strong analytical, critical thinking, and communication skills, experience with sales and operations, and the ability to work cross-functionally to ensure smooth order fulfillment.
YOUR IMPACT
- Accurately place orders into the system from customer-issued PO’s
- Follow-up on orders to ensure their successful delivery within customer expectations.
- Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
- Confirm that all invoicing activity is taking place in a timely and accurate manner
- Take a proactive role with problem resolution at the customer and supplier levels
- Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
- Assist customers with Returns issues, order inquiries, and any other requests for information
- Develop successful relationships with sales, vendors, and internal departments
- Assist with quoting
- Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
- Use proper decorum in all communications with customers both internal and external
- Projects and additional responsibilities as needed or assigned
QUALIFICATIONS
- Bachelor’s degree is preferred
- 1+ years of sales or customer service experience
- Knowledge of computers/networking and the IT industry as a whole
- Excellent communication/phone skills are a must
- Ability to prioritize and multitask is a must
- Must be a team player with a positive attitude
- Knowledge of Microsoft office suite of products is a must
PHYSICAL REQUIREMENTS
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
CORPORATE VALUES
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
UK Sales Support Representative employer: ePlus inc.
Contact Detail:
ePlus inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Sales Support Representative
✨Tip Number 1
Familiarise yourself with the IT industry and the products offered by our major vendor suppliers. This knowledge will not only help you in understanding customer needs but also enable you to provide accurate information and solutions during your interactions.
✨Tip Number 2
Develop your communication skills, especially over the phone. Since this role requires excellent communication with customers and internal teams, practice clear and concise speaking to ensure effective collaboration and customer satisfaction.
✨Tip Number 3
Showcase your ability to multitask and prioritise effectively. In a fast-paced environment like ours, being able to manage multiple orders and customer inquiries simultaneously is crucial, so think of examples from your past experiences that demonstrate these skills.
✨Tip Number 4
Emphasise your teamwork abilities during any discussions or interviews. We value collaboration, so be prepared to share how you've successfully worked with others in previous roles to achieve common goals.
We think you need these skills to ace UK Sales Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise your analytical and communication skills, as well as any experience with order management or IT knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed orders or resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, teamwork, and proficiency in Microsoft Office. Use bullet points for clarity.
Showcase Your Values: Reflect on the company's corporate values in your application. Discuss how you prioritise respectful communication and teamwork, and how you can contribute to their mission of positive impact.
How to prepare for a job interview at ePlus inc.
✨Showcase Your Communication Skills
As a Sales Support Representative, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer inquiries or collaborated with teams.
✨Highlight Your Analytical Abilities
This role requires strong analytical skills for order management and problem resolution. During the interview, share specific instances where you used analytical thinking to solve issues or improve processes. This will show your potential employer that you can handle the responsibilities of the position.
✨Demonstrate Teamwork and Collaboration
Since the job involves working cross-functionally, it's important to highlight your teamwork skills. Discuss how you've worked with different departments in previous roles to achieve common goals. Emphasise your positive attitude and willingness to collaborate with others.
✨Prepare for Questions on Order Management
Expect questions related to order management and customer satisfaction. Familiarise yourself with common challenges in this area and think about how you would address them. Being able to discuss your approach to ensuring timely and accurate order fulfilment will impress your interviewers.
