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For Companies At a Glance
- Tasks: Support customers via email, chat, and phone, resolving issues and ensuring top-notch service.
- Company: Infomedia is a global leader in SaaS solutions for the automotive industry with 30 years of experience.
- Benefits: Enjoy flexible working arrangements, health perks, and a robust benefits package including paid parental leave.
- Why this job: Join a fun, high-performing team that values innovation and offers varied daily tasks.
- Qualifications: Fluency in German and English, excellent communication skills, and a team-based attitude required.
- Other info: Remote work options may be available; work hours are Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries. Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.
Job Summary
Primary responsibility is to effectively provide product and service support to end-users of Infomedia products. You will engage with our customers via email, live chat and telephone to resolve problems and ensure we provide an excellent standard of customer service. Written and verbal business fluency in German and English is required.
Hours of work and location
Our team works Monday to Friday, either 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m. Our team is based in Cambridge, UK, and Cologne, Germany, but it may be possible to perform this role remotely.
What You’ll Do
- Support our Customers from the European market in all products.
- Outbound call campaigns.
- Maintaining the customer database.
- Maintain our KPIs to ensure a high level of customer service.
- Continue to improve and maintain product knowledge.
- Follow all internal procedures.
- Liaise with other internal departments to resolve issues.
What You’ll Bring
- Working knowledge of the internet and search engines.
- Excellent verbal and written communication skills.
- Information-gathering and problem-solving skills.
- Ability to adapt quickly to changes in products.
- Team-based attitude.
- Business fluency in written and spoken German and English.
Why Choose Us
As a global leader in our industry, we develop innovatively crafted, data-driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day-to-day varied work coupled with our relaxed, informal, yet high-performing environment are the key things that make our team happy.
Culture and Benefits
We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
About Infomedia
Infomedia offers its Microcat EPC, Superservice Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks. 30 years industry experience. Established global operations throughout 186 countries in 34 languages. Our software is used by over 220,000 automotive industry professionals around the world.
CSC Specialist - German & English employer: Infomedia
Contact Detail:
Infomedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSC Specialist - German & English
✨Tip Number 1
Familiarise yourself with Infomedia's products and services. Understanding their software solutions, like Microcat EPC and Superservice Quoting, will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a tech environment. Practice handling common customer queries and issues related to SaaS products, as this will prepare you for the types of interactions you'll have in the role.
✨Tip Number 3
Showcase your language skills! Since fluency in both German and English is crucial, consider preparing a brief introduction about yourself in both languages. This will highlight your communication abilities right from the start.
✨Tip Number 4
Network with current or former employees of Infomedia on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the CSC Specialist role, which can be invaluable during your application process.
We think you need these skills to ace CSC Specialist - German & English
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your fluency in both German and English. Include specific examples of how you've resolved customer issues in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of SaaS solutions. Mention why you want to work for Infomedia and how your skills align with their values.
Showcase Communication Skills: Since the role requires excellent verbal and written communication, provide examples in your application that demonstrate your ability to communicate effectively in both languages, especially in a customer support context.
Highlight Problem-Solving Abilities: Infomedia values problem-solving skills. In your application, include instances where you've successfully identified and resolved issues, particularly in a fast-paced environment.
How to prepare for a job interview at Infomedia
✨Brush Up on Your Language Skills
Since the role requires business fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency in both languages during the conversation.
✨Know the Company Inside Out
Familiarise yourself with Infomedia's products and services, especially those relevant to the automotive industry. Understanding their software solutions and how they benefit customers will show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might encounter in this role. Be ready to discuss how you would handle specific situations, showcasing your problem-solving skills and ability to maintain high customer service standards.
✨Showcase Your Team Spirit
Infomedia values a team-based attitude, so be sure to highlight your experiences working collaboratively. Share examples of how you've contributed to team success in previous roles, as this will resonate well with their company culture.
