Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve queries and enhance their experience daily.
- Company: Join Shift, a fast-growing marketplace revolutionising logistics with innovative technology.
- Benefits: Enjoy 33 days annual leave, enhanced pay, and a focus on personal growth.
- Why this job: Be part of a dynamic team making a real impact in the logistics industry.
- Qualifications: Strong communication skills, problem-solving mindset, and ability to thrive under pressure.
- Other info: Collaborative culture where your ideas are valued and encouraged.
The predicted salary is between 22000 - 26000 £ per year.
Full time - any 5 out of 7 days
£26,000 to £30,000 per annum
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users. At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as a Customer Service Executive:
This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you will not only help solve immediate issues but also contribute to shaping long-term improvements. If you are passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities as a Customer Service Executive:
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
To be successful as a Customer Service Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
- Plenty of benefits such as 33 days annual leave (FTE) and enhanced MAT and PAT pay.
- At Shift, we’re all about personal growth, development, and creating opportunities.
- Collaborative working environment, working within cross functional teams across the business group.
- We are focused on finding solutions for our customers, drivers and partners through the use of technology.
- Ambitious, flexible and challenging culture.
- You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!
Customer Service Executive (Wembley Area) employer: SHiFT
Contact Detail:
SHiFT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Wembley Area)
✨Tip Number 1
Familiarise yourself with the logistics industry and Shift's unique approach. Understanding their mission and how they leverage technology will help you demonstrate your enthusiasm and alignment with their goals during any discussions.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences. Be ready to discuss how you've effectively handled customer queries and resolved issues, as this is a key aspect of the role.
✨Tip Number 3
Network with current or former employees of Shift if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing for potential scenario-based questions. Think about how you would handle real-time customer challenges while maintaining a positive experience, as this will show your readiness for the fast-paced environment.
We think you need these skills to ace Customer Service Executive (Wembley Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Executive role. Emphasise your problem-solving abilities, communication skills, and any experience in logistics or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive mindset. Mention specific examples of how you've successfully handled customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've managed multiple priorities in a fast-paced environment, as this is crucial for the role.
Show Enthusiasm for the Company: Research Shift and mention why you are excited about the opportunity to work there. Highlight your alignment with their mission to revolutionise logistics and your eagerness to contribute to their innovative team.
How to prepare for a job interview at SHiFT
✨Showcase Your Problem-Solving Skills
As a Customer Service Executive, you'll need to demonstrate your ability to handle queries effectively. Prepare examples of past experiences where you successfully resolved customer issues, highlighting your proactive approach and the positive outcomes.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to explain complex ideas in simple terms during the interview.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial in a fast-paced environment. Be prepared to discuss how you organise your tasks and meet deadlines, perhaps by sharing specific tools or methods you use to stay on track.
✨Research Shift and the Logistics Industry
Familiarise yourself with Shift's mission and values, as well as current trends in the logistics industry. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
