Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support CRM systems and manage incidents to ensure smooth operations for Merchants and Retailers.
- Company: Join PayPoint, a leading provider in payment solutions, dedicated to empowering businesses.
- Benefits: Enjoy remote work options, 25 days holiday, gym access, and a range of corporate perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Good communication skills, team player attitude, and experience in a support role are preferred.
- Other info: Opportunity for progression and development in a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
What will you be doing? As a Junior CRM Technical Analyst, you are part of a team helping to support systems which are essential to looking after our Merchants and Retailers. You will work with the Business as part of the CRM Team to ensure incidents are resolved, and requirements are delivered in a timely and efficient manner. The role is principally responsible for triaging incidents and requests, and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes but is not limited to, CRM (Salesforce, Platform and Gateway) and PayPoint Back Office (including legacy applications). A key focus of the role is to drive down the number of incidents and deliver excellent service to our business users who serve the Retailer and Merchants community.
What would we like from you?
- Understand and triage tickets that come into the CRM and Handepay teams
- Use of Halo as our ITSM tool to monitor and triage Incidents and requests
- Provide excellent customer service and taking time to understand the needs of our customer base.
- Support processes for all CRM systems (including Salesforce, Integration services and back office systems)
- Work with the Support team to deliver business change on Salesforce and back office systems
- Champion knowledge share and learning within the CRM Services and to our business users
- Working in a fast-paced support team to help drive the delivery and technical competency of the team and the product forwards
- Support and Manage user profiles, roles, permission sets, assignment rules, and license needs.
- Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules and validation rules in conjunction with the wider team and design authority.
It would be great if you already have…
- Experience of working within a support team
- Good communication skills; both written and verbal
- Team Player with a can-do attitude
- Excellent customer service
What can we do for you? This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. Holiday purchase scheme, with 25 days holiday plus bank holidays as standard. On-site gym at our office (Free), and nationwide corporate rate gym membership. Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays. Contributory company pension scheme. Progression and Development. Private medical insurance. Life assurance of 3 x annual gross salary, with the option to purchase additional cover. You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card. We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint.
Junior CRM Analyst employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior CRM Analyst
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salesforce, as this role heavily involves managing and customising these platforms. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Brush up on your incident management skills, particularly using ITSM tools like Halo. Understanding how to effectively triage incidents will show that you can hit the ground running in a fast-paced support environment.
✨Tip Number 3
Develop your customer service skills by engaging in role-playing scenarios or volunteering in customer-facing roles. This will help you convey empathy and understanding, which are crucial for supporting our Merchants and Retailers.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during interviews and show that you're a good fit for the team.
We think you need these skills to ace Junior CRM Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in support roles or CRM systems like Salesforce. Use keywords from the job description to demonstrate your fit for the Junior CRM Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the responsibilities outlined, such as your ability to triage incidents and provide excellent customer service.
Showcase Communication Skills: Since good communication is key for this role, include examples in your application that demonstrate your written and verbal communication skills. This could be through previous work experiences or projects where you effectively collaborated with a team.
Highlight Teamwork and Problem-Solving: Emphasise your ability to work in a fast-paced support team and your problem-solving skills. Provide examples of how you've successfully managed incidents or requests in past roles, showcasing your can-do attitude.
How to prepare for a job interview at PayPoint plc
✨Understand the Role
Make sure you have a clear understanding of the Junior CRM Analyst role and its responsibilities. Familiarise yourself with CRM systems like Salesforce and PayPoint Back Office, as well as the importance of incident triaging and customer service.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your verbal and written skills during the interview. Be ready to discuss how you've effectively communicated with team members or customers in past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of examples where you've successfully resolved issues or improved processes in a support environment.
✨Highlight Teamwork and Adaptability
This position requires a team player with a can-do attitude. Be prepared to share examples of how you've collaborated with others and adapted to fast-paced environments in previous roles.
