Business Analyst - ResourceLink Bespoke

This is an exciting opportunity for a skilled and proactive Business Analyst to join our established ResourceLink Bespoke (Customer Innovation) engineering team. In this role, you will be pivotal in bridging the gap between customer requirements and technical solutions. You will work closely with stakeholders to understand customer-specific needs and translate them into effective software solutions. With a strong background in payroll systems and software development, you will contribute to the successful delivery of bespoke solutions for our customers, ensuring that their needs are met with precision and efficiency.

The ideal candidate will possess excellent communication skills and a deep understanding of both business processes and technical environments. As a Business Analyst in the ResourceLink Bespoke (Customer Innovation) engineering team, you will be the key liaison between our clients and the engineering (development) teams. Your role will involve understanding the client’s business needs and translating them into clear, actionable technical solutions. You will collaborate closely with both internal and external stakeholders to ensure that business processes and change requests are effectively managed, documented, and implemented, delivering tailored payroll solutions that meet client needs.

By applying your strong analytical and communication skills, you will ensure that the solutions developed align with client expectations and business objectives.

• Engage with internal and external clients to gather and document detailed business requirements for bespoke payroll requests on ResourceLink.
• Analyse business processes to identify areas for improvement and innovation.
• Work closely with software engineering teams to ensure accurate translation of business requirements into technical specifications.
• Facilitate effective communication between clients, business stakeholders, and engineering teams to ensure alignment and clarity.
• Assist in the creation of detailed estimates for each change request in collaboration with software engineering teams.
• Develop and maintain comprehensive project documentation, including requirements, user stories, and process flows.
• Support the creation of test plans and oversee user acceptance testing to confirm that solutions meet client expectations.
• Ensure all change request tickets in ServiceNow are up-to-date with detailed case notes from client meetings and discussions.
• Process change requests systematically and proactively communicate any scope changes to the engineering team lead.
• Conduct solution walkthroughs, formal reviews, and training for stakeholders and clients.
• Foster feedback loops by encouraging input from software engineers to refine requirements and suggest improvements.

• Excellent written and verbal communication skills, with the ability to articulate solutions to diverse audiences, both technical and non-technical.
• Ability to clearly communicate complex information and tailor your message depending on the audience.
• Strong self-management skills, with the ability to work effectively with minimal supervision.
• Collaborative team player who thrives in a cooperative, team-driven environment.
• Ability to work efficiently under pressure, meeting deadlines without compromising quality.
• High attention to detail, ensuring accuracy in documentation and deliverables.
• Excellent multitasking abilities, with the capability to manage multiple tasks simultaneously and adapt priorities as needed.
• Proactive in escalating issues to the engineering team lead to ensure swift resolution.
• Outstanding work ethic and a strong commitment to delivering high-quality results, consistently going above and beyond.
• Experience working within Agile and Waterfall methodologies, with a solid understanding of both approaches.
• Strong understanding of database design principles, with the ability to apply them to practical solutions.

• Proven experience as a Business Analyst, preferably with a focus on payroll software solutions.
• Strong analytical and problem-solving skills, with a demonstrated ability to develop customer-centric solutions.
• Exceptional communication and interpersonal skills, with a proven ability to build and maintain strong client relationships.
• Hands-on experience with ResourceLink payroll software is highly desirable.

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.

With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.