Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an ICT Operations Analyst and keep our tech running smoothly!
- Company: Be part of a dynamic public sector team making a real difference.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and collaboration.
- Why this job: This role is perfect for tech enthusiasts who love problem-solving and teamwork.
- Qualifications: Proficiency in monitoring tools and a full UK driving licence are essential.
- Other info: Candidates must pass a vetting process and complete a Basic Driving Assessment.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to make a difference in the public sector with your ICT expertise? Our client is seeking a proactive and skilled ICT Operations Analyst to join their dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about maintaining high service availability while ensuring the smooth operation of ICT infrastructure., As an ICT Operations Analyst, you will be the backbone of our ICT operations, responsible for:
-
Monitoring & Management: Proactively and reactively manage alerts, ensuring that system performance and availability parameters are met.
-
Incident Response: Provide timely responses to incidents and requests, escalating as needed to maintain service levels.
-
Collaboration: Work alongside the wider ICT team to share best practises and provide technical guidance to staff.
-
Problem Identification: Identify and analyse trends within the ICT estate, collaborating with the problem manager for root cause analysis.
-
Operational Maintenance: Conduct regular maintenance tasks, ensuring all documentation is current and operational processes are followed.
-
Capacity Management: Advise on capacity requirements and ensure adequate file storage is available., * Technical Knowledge: Proficiency in monitoring tools such as Azure, ServiceNow, Solarwinds, SCOM, and SCCM.
-
Proactive Approach: An analytical mindset with experience in supporting both on-premises and cloud services.
-
ITIL Familiarity: Knowledge of ITIL event and access management processes.
-
Team Player: Proven ability to work effectively in a team with minimal supervision.
-
Communication Skills: Ability to convey technical concepts to a non-technical audience clearly.
-
Technical Skills: Understanding of Microsoft Server technologies and enterprise backup solutions.
-
Driving Licence: A full UK driving licence is essential for this role.
Additional Information:
-
Candidates must be willing to undergo a vetting process.
-
A Basic Driving Assessment will be required for the use of a police-authorised vehicle.
If you are an enthusiastic ICT professional with a knack for operational excellence and a passion for public service, we want to hear from you!
To speak to a recruitment expert please contact Reagan Spittle
Share
ICT Operations Analyst employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Operations Analyst
✨Tip Number 1
Familiarize yourself with the specific monitoring tools mentioned in the job description, such as Azure and ServiceNow. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your proactive approach by preparing examples of how you've successfully managed incidents or improved service availability in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight your teamwork skills by discussing past experiences where you collaborated with others to solve problems or share best practices. This is crucial for the role, as you'll be working closely with the wider ICT team.
✨Tip Number 4
Prepare to explain technical concepts in simple terms, as communication skills are key for this position. Think of examples where you've successfully conveyed complex information to non-technical audiences.
We think you need these skills to ace ICT Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant ICT experience, particularly in monitoring tools like Azure and ServiceNow. Emphasize your proactive approach and any experience with ITIL processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public service and operational excellence. Mention specific examples of how you've successfully managed incidents or improved service availability in previous roles.
Showcase Communication Skills: Demonstrate your ability to convey technical concepts to non-technical audiences. Include examples in your application that illustrate your communication skills, especially in collaborative environments.
Prepare for the Vetting Process: Since candidates must undergo a vetting process, be ready to provide any necessary documentation and information. Highlight your reliability and commitment to maintaining high service standards.
How to prepare for a job interview at Adecco
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with monitoring tools like Azure, ServiceNow, and Solarwinds. Highlight specific instances where you've successfully managed system performance and availability.
✨Demonstrate Your Proactive Approach
Share examples of how you've taken initiative in previous roles, especially in incident response and problem identification. This will show that you can thrive in a fast-paced environment.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll need to convey information to non-technical staff, demonstrating this skill during the interview is crucial.
✨Emphasize Team Collaboration
Discuss your experience working in teams and how you've contributed to sharing best practices. Being a team player is essential for this role, so provide examples of successful collaborations.
