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For Companies At a Glance
- Tasks: Handle commercial insurance claims and manage client relationships daily.
- Company: Join a dynamic team of insurance brokers in brand new offices in Newbury.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and offers real career progression.
- Qualifications: 2+ years in commercial claims handling and a Cert CII qualification preferred.
- Other info: Attend industry events to network and stay updated on trends.
The predicted salary is between 25000 - 45000 £ per year.
We are currently recruiting for a Commercial Claims Handler to join an established and experienced team of insurance brokers based in their brand new offices in Newbury. This is a permanent, full-time role working Monday to Friday 9am-5pm offering a salary of £25-45k dependent on experience.
As an experienced Commercial Claims Handler, you will be administering clients' insurance requirements daily including general enquiries, renewals, midterm adjustments, obtaining quotations, and accounting procedures. You will be providing advice to new and existing customers regarding their insurance needs and risk management issues.
Main Duties- Arranging and securing appropriate cover for new business and renewals, including recognising and highlighting cross-sell opportunities or uninsured areas, and involving key stakeholders throughout the process.
- Responsible for assigned renewals, MTAs, and quotations in accordance with the company renewal process and placement strategy.
- Understanding clients' risk exposures and insurance needs.
- Dealing with insurers and brokers regarding quotations, policy, and claims queries in accordance with the company’s service level agreements.
- Accurately maintain all records on relevant systems for audit, compliance, and workflow purposes.
- Manage Aged Debtors within the agreed service standards, escalating to key stakeholders where applicable, ensuring the client has the most appropriate method of premium finance available to them.
- Deal with claims according to procedures as they arise and refer to our in-house claims team where specialist knowledge is required.
- Build, manage and maintain relationships with internal and external brokers to deliver strategy and increase opportunities.
- Attend conferences and events to build relationships with industry partners and keep up to date with new trends.
- Effectively promote the brand, product range, propositions, and key differentiators to leverage commercial opportunities.
- At least 2 years experience dealing with commercial sized policies (GWP over £40k) in a Claims Handler role or similar.
- Excellent knowledge and experience within the commercial insurance market.
- Minimum Cert CII ideally or willing to work towards this.
- IT Skills required include the use of Microsoft Office (Word, Excel, Outlook, PowerPoint), and previous experience of Acturis desired.
Please apply today or call us to discuss this Commercial Claims Handler role in more detail.
Claims Handler employer: FreeSpirits
Contact Detail:
FreeSpirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network with professionals in the insurance industry, especially those who work as Claims Handlers. Attend local events or join online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Familiarise yourself with the latest trends and changes in the commercial insurance market. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed and relevant in the field.
✨Tip Number 3
Consider obtaining additional qualifications, such as the Cert CII, if you haven't already. This can enhance your credibility and show potential employers that you're serious about your professional development.
✨Tip Number 4
Prepare for interviews by practising common questions related to claims handling and customer service. Be ready to discuss specific scenarios where you've successfully managed claims or improved client relationships.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling commercial claims, especially with policies over £40k. Use specific examples to demonstrate your knowledge of the commercial insurance market.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, such as managing renewals and understanding clients' risk exposures.
Highlight Relevant Skills: Emphasise your IT skills, particularly your proficiency in Microsoft Office and any experience with Acturis. Mention your willingness to work towards obtaining the Cert CII qualification if you don't already have it.
Showcase Relationship Management: Discuss your ability to build and maintain relationships with brokers and clients. Provide examples of how you've successfully managed client interactions and contributed to business growth through effective communication.
How to prepare for a job interview at FreeSpirits
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of commercial insurance policies, especially those with a Gross Written Premium over £40k. Being able to discuss specific types of coverage and risk management strategies will show your expertise and confidence.
✨Demonstrate Relationship-Building Skills
Since the role involves managing relationships with brokers and clients, prepare examples of how you've successfully built and maintained professional relationships in the past. This will highlight your interpersonal skills and ability to work collaboratively.
✨Familiarise Yourself with Relevant Software
If you have experience with Acturis or similar systems, be ready to discuss it. If not, take some time to learn the basics of these tools, as familiarity with industry software can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific claims situations or client inquiries. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and understanding of the claims process.
