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- Tasks: As a Night Porter, you'll manage guest expectations and maintain hotel standards overnight.
- Company: Join Frasers Hospitality, known for its exceptional service and commitment to sustainability.
- Benefits: Enjoy £12.50/hour, flexible shifts, discounted stays, and fully funded apprenticeships.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Experience in night shifts is essential; previous hospitality roles are a plus.
- Other info: We promote wellness activities and support sustainable practices while offering a fun work environment.
Earn £12.50 per hour + Generous Company Benefits, Training & Development
Permanent contract 4 on / 4 off - Free Staff Parking
Location: Edinburgh
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring that the standards of the brand are maintained. As guests sleep soundly in their beds, the Nights team keep everything running like clockwork.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate. You will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will be assisting guests with their luggage, dealing with any enquiries, and carrying out nightly Health and Safety audits. You will be organised and an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential. We are open 7 days a week, 365 days a year and need people to work a range of shifts and days, which means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We will help you be 'The Difference' between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earned.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Interested?? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Night Porter employer: Malmaison
Contact Detail:
Malmaison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel’s brand and values. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to maintaining our high standards.
✨Tip Number 2
Highlight any previous experience in hospitality or night shifts. Be ready to discuss specific situations where you managed guest expectations or handled challenges during late hours, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare questions about the role and the team dynamics. Showing genuine interest in how the Night Porter position fits within the larger hotel operations can set you apart from other candidates.
✨Tip Number 4
Emphasise your organisational skills and ability to multitask. As a Night Porter, you’ll need to juggle various responsibilities, so providing examples of how you’ve successfully managed multiple tasks in the past will be beneficial.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or night shift roles. Emphasise skills like communication, organisation, and any previous responsibilities that align with the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific aspects of the job description, such as managing guest expectations and maintaining standards, to demonstrate your understanding of the position.
Highlight Relevant Experience: If you have experience in similar roles, make sure to detail this in your application. Include examples of how you've successfully managed tasks like cleaning public areas, assisting guests, or conducting health and safety audits.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter role.
How to prepare for a job interview at Malmaison
✨Show Your Night Shift Experience
Make sure to highlight any previous experience you have working night shifts. This role requires someone who is comfortable and effective during the late hours, so sharing specific examples of your past night work can set you apart.
✨Demonstrate Excellent Communication Skills
As a Night Porter, you'll be interacting with guests and handling their inquiries. Prepare to discuss how you've effectively communicated in past roles, especially in high-pressure situations or during busy nights.
✨Emphasise Your Organisational Skills
This position involves managing various tasks simultaneously, from cleaning to guest assistance. Be ready to provide examples of how you've successfully organised your workload in previous jobs, particularly in hospitality settings.
✨Familiarise Yourself with Health and Safety Protocols
Since you'll be conducting nightly Health and Safety audits, it's crucial to show your understanding of these protocols. Brush up on relevant regulations and be prepared to discuss how you would ensure safety standards are met during your shift.
