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For Companies At a Glance
- Tasks: Support clients' IT systems, resolve tech issues, and ensure smooth operations.
- Company: Join a forward-thinking IT Managed Services provider in Wigan.
- Benefits: Competitive salary, hands-on experience, and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in IT.
- Qualifications: Experience with desktop support, Microsoft Office 365, and server configuration required.
- Other info: Full UK driving license needed; bonus points for data cabling experience!
The predicted salary is between 20000 - 30000 £ per year.
2nd Line Helpdesk Engineer – £25,000 – £30,000 – Wigan (Fully Onsite)
Are you passionate about IT and delivering exceptional customer service? Do you have a knack for solving tech problems and a hunger to keep learning? If so, this role could be for you!
We’re looking for an experienced 2nd Line Helpdesk Engineer to join a forward-thinking IT Managed Services provider. You’ll be responsible for supporting clients’ IT systems, resolving issues, and ensuring everything runs smoothly.
With a focus on proactive support and innovative solutions, this is an exciting opportunity for someone with a genuine enthusiasm for IT.
Responsibilities:
- Logging and managing IT issues raised via phone, email, or helpdesk software.
- Resolving issues within agreed SLAs and updating the helpdesk system.
- Configuring and installing IT hardware, software, and services both remotely and on-site.
- Offering advice and training to customers on best practices for using their IT systems.
- Ensuring servers, systems, and backups are optimised, recommending improvements when necessary.
- Managing and maintaining IT networks, including desktops, laptops, servers, routers, wireless systems, backup solutions, email systems, and more.
- Handling Active Directory administration, server migrations, and system failures.
- Staying up to date with the latest technologies and software updates.
Technical skills:
- Experience with desktop support (Windows/Mac), Microsoft Office 365 setup/administration, server configuration (Active Directory, Group Policies, Hyper-V, DNS, DHCP), and firewall configuration (experience with Mikrotik or Draytek is a bonus).
- Knowledge of internet connectivity (4G, FTTC/DSL, Ethernet), VLANs, IP routing, hosted VoIP, and wireless systems (Ubiquiti, Meraki, or similar).
- Bonus points for data cabling experience!
Personal skills:
- Strong problem-solving abilities and excellent communication skills.
- A clear, professional telephone manner and great customer service.
- A full, clean UK driving licence.
If you’re ready to take the next step in your IT career and thrive in a dynamic, supportive environment, we’d love to hear from you.
Apply now with your most up-to-date CV.
2nd Line Helpdesk Engineer employer: be:technology
Contact Detail:
be:technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Helpdesk Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in areas like Active Directory and server configuration. Being able to demonstrate your hands-on experience with these technologies during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare for scenario-based questions that test your problem-solving abilities. Think of specific examples where you've successfully resolved IT issues under pressure, as this will showcase your expertise and customer service skills.
✨Tip Number 3
Familiarize yourself with the latest trends in IT support and customer service. Showing that you're proactive about learning and staying updated with new technologies can impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 4
Since this position is fully onsite, be ready to discuss your approach to teamwork and collaboration. Highlight any past experiences where you've worked effectively within a team to solve complex IT problems.
We think you need these skills to ace 2nd Line Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop support and Microsoft Office 365. Emphasize any specific technical skills mentioned in the job description, such as Active Directory or firewall configuration.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've solved tech problems in the past and your eagerness to learn and adapt to new technologies.
Highlight Problem-Solving Skills: In your application, provide examples of situations where you successfully resolved IT issues under pressure. This will demonstrate your strong problem-solving abilities, which are crucial for the role.
Show Enthusiasm for Continuous Learning: Express your commitment to staying updated with the latest technologies and software updates. Mention any relevant courses or certifications you have completed or are currently pursuing.
How to prepare for a job interview at be:technology
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and customer service during the interview. Share specific examples of how you've solved tech problems in the past and how you stay updated with the latest IT trends.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Highlight Relevant Technical Experience
Be ready to talk about your experience with desktop support, Microsoft Office 365, and server configuration. Mention any specific tools or technologies you've worked with, especially those listed in the job description.
✨Emphasize Communication Skills
Since this role involves a lot of customer interaction, showcase your communication abilities. Practice explaining technical concepts in simple terms and demonstrate your professional telephone manner.
