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- Tasks: Be the first point of contact for clients, resolving Telecoms issues and logging tickets.
- Company: Join Tailor Made Technologies, experts in Managed IT and Communications solutions.
- Benefits: Enjoy 25 days holiday, flexible health plans, training opportunities, and a fun work environment.
- Why this job: Develop your Telecoms knowledge in a supportive team with a clear career progression path.
- Qualifications: Experience in a Service Desk environment and a passion for customer service are essential.
- Other info: Participate in monthly competitions and enjoy free breakfast in our breakout room.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers. You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues. You will be supporting the other teams in the business with Telecom queries, logging tickets and keeping an up-to-date log of the key tasks. If you want to develop your Telecoms knowledge and career, we can support you with that through training courses, a helpful team and manager surrounding you.
Benefits of working for Tailor Made Technologies:
- A competitive salary
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- IT purchasing scheme
- Company pension
- An active Social Committee who plan monthly competitions and events
- A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our 1st Line Telecoms Service Desk Engineer:
- To provide an initial point of contact via the phone to all contractual clients, log tickets and collate details of the issue.
- To work with the technical support team to identify problems and assist with solutions.
- Providing support to all clients, updating change control, and ensuring business continuity.
- Manage faults through to completion, keeping our customers updated and liaising with 3rd party Suppliers.
- Carrying out routine maintenance tasks on client’s phone systems.
- Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward.
- Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults.
- Communicate with our customers through any faults or changes that you are involved in.
- Ensure our documentation is being maintained to a high standard.
- To provide 1st line diagnostics within the agreed SLA.
Your previous experience:
- Experience of working in a Service Desk environment.
- Experience with using a Service Management system to manage incidents and requests.
Essential Skills:
- A real passion for Customer Service and Telecoms.
- Excellent telephone manner.
- Good written communication skills.
- Good attention to detail.
- Willingness and ability to embrace change and learn recent technologies.
- Ability to work within a high volume and fast paced environment.
- Customer focused ethos and committed to providing a professional service.
- Logical approach to problem solving.
- Able to prioritise, manage and track multiple activities and tasks.
- Enthusiastic approach and can-do attitude.
- A positive team player who can motivate engineers.
- Strong ownership mentality.
1st Line Telecoms Service Desk Engineer employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Telecoms Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common telecoms terminology and issues. Understanding the basics of telecom systems will not only help you in conversations with clients but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for clients, being able to convey information clearly and confidently over the phone is crucial.
✨Tip Number 3
Get comfortable with ticketing systems and service management tools. Familiarity with these platforms will allow you to manage incidents efficiently and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 1st Line Telecoms Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Service Desk environment and showcases your passion for customer service and telecoms. Use specific examples to demonstrate your skills in problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your previous experiences align with the duties of the 1st Line Telecoms Service Desk Engineer and express your eagerness to learn and grow within the team.
Highlight Relevant Skills: In your application, emphasise your excellent telephone manner, attention to detail, and ability to work in a fast-paced environment. These are essential skills for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Tailor Made Technologies
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help clients in previous roles, as this is crucial for a 1st Line Telecoms Service Desk Engineer.
✨Demonstrate Technical Knowledge
Brush up on your telecoms knowledge and be prepared to discuss any relevant experience you have with service management systems. Highlight your understanding of common telecom issues and how you would approach resolving them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations, such as dealing with an irate customer or troubleshooting a technical issue, and be ready to articulate your thought process.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, training opportunities, and the company's approach to customer service. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
