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- Tasks: Lead and manage the Casino Department, ensuring smooth operations and guest satisfaction.
- Company: Join a dynamic cruise line focused on providing exceptional entertainment experiences.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work environment.
- Why this job: Be part of an exciting industry while developing your leadership skills in a multicultural setting.
- Qualifications: 2-5 years of casino management experience and a degree in hospitality or business preferred.
- Other info: Experience in upscale environments and strong communication skills are essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Position Summary:
Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.
Hiring Requirements:
- Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
- Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
- Very strong management skills in a multicultural and dynamic environment
- Very strong communication, problem solving, decision making, and interpersonal skills
- Superior customer service, teambuilding and conflict resolution skills
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
- Intermediate computer software skills required
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Casino Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Familiarize yourself with the specific gaming regulations and compliance standards that apply to cruise line casinos. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high operational standards.
✨Tip Number 2
Network with professionals in the cruise line industry, especially those who have experience in casino management. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Highlight your experience in managing multicultural teams, as this is crucial for a role on a cruise ship. Be prepared to share examples of how you've successfully motivated and developed staff from diverse backgrounds.
✨Tip Number 4
Showcase your financial acumen by discussing specific strategies you've implemented in previous roles to reduce costs and increase revenue. This will demonstrate your ability to manage the financial aspects of a casino operation effectively.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your managerial experience in casino operations, especially if you have worked in upscale hotels, resorts, or cruise lines. Detail your achievements in revenue growth and guest satisfaction.
Showcase Your Skills: Clearly outline your strong management skills, particularly in a multicultural environment. Include examples of your communication, problem-solving, and conflict resolution abilities.
Demonstrate Financial Acumen: Discuss your understanding of financial management within a casino context. Mention any experience with expense reduction strategies and revenue growth initiatives through promotions or upselling.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to customer service, team building, and human resources to align with the company's expectations.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Management Experience
Be prepared to discuss your previous managerial roles in detail. Highlight specific examples of how you led teams, managed operations, and achieved revenue targets in a casino or similar environment.
✨Demonstrate Financial Acumen
Since managing the financial aspects of a casino is crucial, be ready to explain your experience with budgeting, expense reduction, and revenue growth strategies. Use concrete examples to illustrate your success in these areas.
✨Emphasize Customer Service Skills
Customer satisfaction is key in this role. Share instances where you successfully resolved conflicts or improved guest experiences. Show that you understand the importance of building relationships with VIPs.
✨Prepare for Multicultural Dynamics
Given the diverse environment of a cruise line, be ready to discuss your experience working with international teams. Highlight your communication and interpersonal skills, and how you've motivated and developed staff from various backgrounds.
