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- Tasks: Support the Health Club Manager and deliver exceptional customer care while promoting fitness services.
- Company: Join Ballymore, a leading leisure facility committed to providing top-notch health and wellness experiences.
- Benefits: Enjoy flexible shifts, ongoing training, and a vibrant team culture in a dynamic environment.
- Why this job: Be part of a fun, energetic team that makes a real impact on residents' health and happiness.
- Qualifications: Must have a Level 3 Personal Trainer qualification and experience in customer service and fitness classes.
- Other info: Opportunities for growth and development across various leisure facilities.
The predicted salary is between 24000 - 36000 £ per year.
Shift Pattern: 5 days across Monday to Sunday, 8 hours shift, 5:45 - 14:00 or 14:00 - 22:00
Duties & Responsibilities
- Support the Health Club Manager and Estate Management Team with all operational aspects of the leisure facility.
- Promote leisure services to members and track their progress.
- Deliver high levels of customer care to residents and guests.
- Greet and interact with residents/guests, maintain the environment and equipment to high standards.
- Personal train clients when required.
- Assist with daily operations at the Sky Pool.
- Provide a 7-star professional service, ensuring safety, cleanliness, and enjoyment within the Leisure facility.
- Ensure smooth and professional operation of the leisure facility.
- Teach exercise classes and train residents in Personal Training when required.
- Assist the Sky Host on Level 10 and conduct daily Sky Pool inspections.
- Respond to emergencies and handle resident/guest questions, concerns, and complaints professionally.
- Familiarize with services offered and serve as a customer service liaison.
- Help with resident/guest retention and growth.
- Carry out Gym and Sky Pool inductions.
- Communicate regularly with the HCM and suggest improvements.
- Comply with legislation such as Health & Safety at Work Act, Fire Cautions, COSHH, etc.
- Complete all procedural documentation promptly.
- Stock, clean, and organize fitness areas and equipment.
- Monitor music and sound levels to ensure a conducive workout environment.
- Anticipate residents/guests’ needs and provide guidance.
- Be visible and assist members and guests, notifying HCM before breaks.
- Remain until appropriate cover is arranged if your shift ends without replacement.
- Attend departmental and staff meetings.
- Recognize opportunities to promote services like PT, classes, etc.
- Engage in ongoing education and training.
- Complete assigned tasks and submit requests for time off.
- Represent the Leisure facility professionally and maintain a neat appearance.
- Follow all policies and procedures.
- Cover reception and Welcome Host duties when required.
- Perform other duties such as assisting with events, pool testing, or pool plant.
- Work across various Estates Leisure facilities as needed.
- Foster a positive team culture and assist with stock control.
Skills, Experience & Qualifications
- Proven ability to build strong relationships with clients.
- Passionate, lively, approachable, and charismatic.
- Good team player with the ability to offer constructive advice.
- Good knowledge of health & safety regulations.
- Experience in face-to-face customer service.
- Experience delivering fitness classes.
- Recognized Level 3 or above Personal Trainer qualification.
FTC - Fitness Coach employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTC - Fitness Coach
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at our leisure centre. This knowledge will not only help you answer questions confidently during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or fitness professionals in the industry. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of examples where you've successfully handled client concerns or complaints, as this is crucial for maintaining high levels of customer care in our leisure facility.
✨Tip Number 4
Stay updated on the latest fitness trends and health & safety regulations. Being knowledgeable about current practices will not only impress us but also show that you're committed to providing a safe and enjoyable environment for our members and guests.
We think you need these skills to ace FTC - Fitness Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fitness coaching, customer service, and any qualifications you have, such as a Level 3 Personal Trainer certification. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific experiences where you've successfully engaged with clients or delivered fitness classes, and explain why you're excited about the opportunity to work at this leisure facility.
Showcase Your Customer Service Skills: In your application, emphasise your ability to build strong relationships with clients and provide high levels of customer care. Include examples of how you've handled customer inquiries or complaints professionally in previous roles.
Highlight Teamwork and Communication: Since the role involves working closely with the Health Club Manager and other team members, mention your experience as a team player. Provide examples of how you've contributed to a positive team culture and communicated effectively in past positions.
How to prepare for a job interview at Ballymore
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and helping others achieve their health goals. Share personal stories or experiences that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since the role involves a lot of interaction with residents and guests, be prepared to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to ensure client satisfaction.
✨Know Your Health & Safety Regulations
Familiarise yourself with relevant health and safety regulations, as this is crucial for the role. Be ready to discuss how you would ensure compliance in the leisure facility and maintain a safe environment for all.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of examples from your past experiences where you successfully managed challenging situations, especially in a fitness or leisure context.
