Chief Medical Officer UK

We currently have an exciting opportunity for a Chief Medical Officer for the UK & Ireland to join us to oversee all medical assistance activities for the UK scope, inclusive of all hub related cases. AXA Partners medical team provides medical assistance 24 hours a day/365 days a year to our customers around the world and we pride ourselves on delivering the best service to our customers.

A key part of this role is to develop and oversee a comprehensive framework for medical standards, processes and protocols ensuring the highest quality of patient care, coordinating the medical staff, and supporting the company’s medical assistance initiatives. In case of medical assistance escalation, the Chief Medical Officer will be responsible for managing and proposing actions for remediation. This position is also responsible for overseeing the quality of medical staff (doctors, nurses) credentials and abilities, managing internal controls, supporting commercial campaigns, and promoting training and team spirit within the medical team. You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm.

Key responsibilities will include:

• Medical Leadership and Strategy: Develop and implement the medical strategy in alignment with the company’s goals and objectives. Provide leadership and guidance on medical issues to the Chief Operating Officer and Excom when required. Stay abreast of global medical trends and advancements, integrating relevant practices into the company’s operations.
• Standards and Quality Assurance: Establish and maintain high standards of medical care by developing protocols, reviewing cases. Oversee the quality assurance process to ensure compliance with medical standards and regulatory requirements. Implement continuous improvement initiatives to enhance the quality of care.
• Medical Staff Management: Support the recruitment, credentialing, and development of medical team (Doctors and nurses). Provide regular medical performance evaluations and feedback to medical personnel. Foster a culture of continuous professional development and learning.
• International Medical Assistance: Oversee the provision of medical assistance services. Develop and maintain relationships with global medical partners and providers. Ensure the delivery of high-quality medical services across various international locations. Participate in building a strong network of medical providers, ensuring service quality and cost effectiveness.
• Operational Oversight: Supervise the day-to-day medical operations, ensuring efficiency and effectiveness and the quality of medical decisions. Provide medical support in complex cases. Implement and monitor internal controls to ensure compliance with medical standards and policies. Address and resolve any operational issues or challenges promptly.
• Emergency Response and Crisis Management: Lead the medical response to emergencies and crises, ensuring timely and effective care. Develop and implement emergency response plans and protocols. Coordinate with other departments and external partners during crisis situations.
• Commercial and Client Support: Provide medical expertise and support for commercial campaigns and client engagements, when required. Upon request, participate in client meetings and presentations, offering medical insights and recommendations. Ensure client satisfaction with the company’s medical services.
• Training and Development: Develop and oversee training programs for medical staff to ensure ongoing competency and excellence. Promote a collaborative and supportive work environment that encourages teamwork and professional growth with all stakeholders. Organize workshops, seminars, and other training activities to enhance medical knowledge and skills.

Your Profile:

• Medical degree (MD or DO) from an accredited institution.
• Valid medical license in UK.
• Specialities: Critical Care (Intensivist), Anaesthesiology, Emergency Medicine, or Internal Medicine with critical care experience.
• Knowledge of critical care, emergency medicine, and medical transport (particularly aeromedical).
• Extensive knowledge of medical standards, regulatory requirements, and best practices.
• Proven track record in medical staff management, recruitment, and development.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic, and international environment.
• Strategic thinking and strong problem-solving abilities.

Preferred Skills:

• Experience in emergency response and crisis management.
• Familiarity with international medical assistance and global healthcare systems.
• Multilingual skills are a plus.

About AXA: AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity: AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer: By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.