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- Tasks: Design and optimise IT processes to enhance service delivery and operational efficiency.
- Company: Join Phoenix Group, a leader in technology resilience and control.
- Benefits: Enjoy flexible working, competitive salary, 38 days leave, and generous bonuses.
- Why this job: Be part of a collaborative team driving innovation in IT service management.
- Qualifications: Knowledge of IT frameworks like ITIL and experience in process engineering required.
- Other info: Open to applicants from all backgrounds; adjustments available during recruitment.
The predicted salary is between 46900 - 60000 £ per year.
We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Wythall, Telford, London, or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share, and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 23/05/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days, and much more.
The Role: The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation’s technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, continuous improvement, and integration of the ITSM toolset. The role involves working collaboratively with relevant stakeholders to implement ITSM, Governance, and Management frameworks and standards.
- Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service delivery, operational efficiency, and system performance.
- Process Improvement: Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations.
- Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and platforms, such as automation, cloud computing, and enterprise software.
- Data Analysis & Reporting: Utilise data analytics to monitor the effectiveness of IT processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership.
- Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across the organisation.
- Risk Management: Identify potential risks associated with current IT processes and proactively address them to mitigate disruptions to operations.
What Are We Looking For?
- Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
- Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques.
- Proven experience in process engineering, IT operations, or IT service management.
- Familiarity with IT systems, software development lifecycle, and infrastructure management.
- Capability to manage change and navigate complex, cross-functional environments.
We Want To Hire The Whole Version Of You: We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Learn More: Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
Technology Process Engineer - ITSM employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Process Engineer - ITSM
✨Tip Number 1
Familiarise yourself with the ITIL framework and other relevant IT standards mentioned in the job description. Understanding these frameworks will not only help you during interviews but also demonstrate your commitment to aligning IT processes with best practices.
✨Tip Number 2
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved IT processes in previous roles. Highlighting your experience with process modelling and continuous improvement techniques will showcase your ability to contribute effectively to the Technology Resilience & Control team.
✨Tip Number 4
Stay updated on the latest trends in technology integration, such as automation and cloud computing. Being knowledgeable about these areas will allow you to speak confidently about how you can enhance IT operations and service delivery in your potential role.
We think you need these skills to ace Technology Process Engineer - ITSM
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technology Process Engineer - ITSM position. Understand the key responsibilities and required skills, such as knowledge of IT frameworks like ITIL and experience in process engineering.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your background in IT operations, process optimisation, and any familiarity with tools and technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experiences relate to the responsibilities of the Technology Process Engineer position and how you can contribute to their team.
Highlight Continuous Improvement Experience: Since the role focuses on process improvement and innovation, be sure to include any relevant projects or initiatives where you successfully implemented changes that enhanced efficiency or service quality. Use metrics to demonstrate your impact where possible.
How to prepare for a job interview at Phoenix
✨Understand ITIL and Other Frameworks
Make sure you have a solid grasp of IT frameworks like ITIL, COBIT, and Agile. Be prepared to discuss how you've applied these in your previous roles, as this will show your understanding of the standards that govern IT processes.
✨Showcase Your Process Improvement Skills
Be ready to share specific examples of how you've identified bottlenecks in IT processes and implemented improvements. Highlight any methodologies you've used, such as Lean or Six Sigma, to demonstrate your expertise in process optimisation.
✨Familiarise Yourself with Data Analytics
Since data analysis is key to monitoring IT process effectiveness, brush up on your skills in this area. Be prepared to discuss how you've used data to drive decisions and improve service delivery in past roles.
✨Prepare for Collaborative Scenarios
This role involves working with various stakeholders, so think of examples where you've successfully collaborated across teams. Be ready to discuss how you manage change and navigate complex environments to achieve common goals.
