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- Tasks: Lead the team and ensure top-notch customer service in a dynamic store environment.
- Company: Wickes is dedicated to providing exceptional service while caring for customers, the planet, and our people.
- Benefits: Enjoy up to 35 days off, bonuses, discounts, and flexible working options.
- Why this job: Join a vibrant culture where you can inspire others and make a real impact every day.
- Qualifications: Experience in fast-paced customer service roles and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 28800 - 42000 £ per year.
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
About you... You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you... Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement or let us know when you apply, and we can talk this through as part of your application process.
Vacancy reference #99317
Assistant Manager employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of items they offer, especially in home improvement, will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or motivated a team in previous roles. Be ready to discuss specific situations where you successfully managed challenges in a fast-paced environment.
✨Tip Number 3
Research Wickes' company culture and values. Being able to articulate how your personal values align with theirs can set you apart and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you handle multiple tasks simultaneously. Think of examples where you've successfully juggled various responsibilities while maintaining high customer service standards.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Assistant Manager at Wickes. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced environments and your ability to inspire a team. Use specific examples that demonstrate your organisational skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how you can contribute to Wickes' unique culture and values, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for an Assistant Manager.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire your team. Be prepared to share examples of how you've successfully led a team in the past, especially in fast-paced environments. Highlight your ability to motivate others and handle challenges.
✨Demonstrate Customer Focus
Wickes values excellent customer service. During the interview, discuss specific instances where you went above and beyond for customers. Show that you understand the importance of delivering a great experience and how you can contribute to that.
✨Be Ready for Variety
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you handle diverse responsibilities and maintain organisation under pressure. Share strategies you use to prioritise tasks effectively.
✨Emphasise Safety Awareness
Safety is crucial in any retail environment. Be ready to talk about your experience with safety protocols and how you ensure a safe working environment for both customers and colleagues. This shows your commitment to wellbeing in the workplace.
