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- Tasks: Help new clients set up their accounts and resolve invoicing issues.
- Company: Join a dynamic team at TransPerfect, a leader in global communications.
- Benefits: Enjoy flexible work options and a collaborative environment.
- Why this job: Be part of a tech-savvy team making a real impact in client onboarding.
- Qualifications: Bachelor’s degree and 1 year of experience in client onboarding or administration required.
- Other info: Knowledge of e-billing portals is a plus; proficiency in English essential.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a tech-savvy, engaging, and open-minded professional to join our dynamic Collections department. Your primary responsibility will be to facilitate the registration and setup of new clients' accounts on e-billing portals and our internal systems. You will assist with completing vendor forms, producing necessary documents, and resolving technical or invoicing issues to ensure timely invoice uploads and payments aligned with payment terms. Collaboration with the E-billing Team Lead, Collections Team, Clients, Sales, and other stakeholders will be essential to address portal and invoice submission issues.
Responsibilities:
- Assist with new client registration and onboarding into e-billing portals.
- Complete vendor forms, compile, and share accurate documentation.
- Create and update user details, and guide clients on portal access and usage.
- Monitor and follow up with Sales to ensure invoices are uploaded within 7 days of invoice date; upload invoices on behalf of Sales as needed.
- Work towards e-billing goals to reduce over-term revenue/collections globally.
- Maintain company information on platforms and troubleshoot issues with support teams.
- Manage central databases of login details and other information.
- Respond to and resolve e-billing queries.
- Perform additional tasks as assigned by your manager.
- Support team absences and contribute to collections projects as deemed appropriate.
Required Skills:
- Technologically savvy mindset.
- Problem-solving skills and creative thinking.
- Professional demeanor.
- Excellent verbal and written communication skills.
- Methodical and organized approach.
Qualifications and Experience:
- Bachelor’s degree or equivalent.
- At least 1 year of professional experience in client onboarding, accounting, or administration.
- Knowledge of at least one e-billing portal (e.g., Ariba, Coupa, Tungsten, Legal Tracker).
- Proficiency in Microsoft Office Suite.
- Numerical aptitude.
Desired Skills:
- Fast learner.
- Enjoys communication via phone and email.
- Proficiency in English; knowledge of French or Spanish is a plus.
Client Onboarding Admin (eBilling and Collections) employer: TransPerfect
Contact Detail:
TransPerfect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Admin (eBilling and Collections)
✨Tip Number 1
Familiarise yourself with popular e-billing portals like Ariba, Coupa, and Tungsten. Understanding how these platforms work will not only boost your confidence during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your problem-solving skills by thinking of examples where you've successfully resolved issues in a previous role. Be ready to discuss these scenarios, as they will showcase your ability to handle technical or invoicing challenges effectively.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Consider role-playing common client interactions with a friend to enhance your verbal communication skills.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock onboarding process for a fictional client. This will help you think through the steps involved and show your potential employer that you can manage multiple tasks efficiently.
We think you need these skills to ace Client Onboarding Admin (eBilling and Collections)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and required skills for the Client Onboarding Admin position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client onboarding, administration, or accounting. Mention specific e-billing portals you have worked with, as this will demonstrate your familiarity with the tools used in the role.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that showcase your ability to communicate effectively with clients and team members.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the Collections department. Mention your problem-solving skills and how you can contribute to achieving e-billing goals, as well as your enthusiasm for the role.
How to prepare for a job interview at TransPerfect
✨Showcase Your Tech Savviness
Since the role requires a tech-savvy individual, be prepared to discuss your experience with e-billing portals and any relevant software. Highlight specific examples where you've successfully navigated technology to solve problems or improve processes.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've encountered challenges in client onboarding or invoicing and how you resolved them. This will showcase your creative thinking and ability to handle issues effectively.
✨Communicate Clearly and Professionally
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to explain complex concepts in a way that clients can easily understand.
✨Be Organised and Methodical
The job requires a methodical approach to managing client information and documentation. Bring examples of how you've maintained organisation in previous roles, such as tracking client details or managing databases efficiently.
