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- Tasks: Engage customers, manage gaming tables, and provide top-notch service.
- Company: Grosvenor Casinos aims to be the UK's most loved casino, offering fun and entertainment.
- Benefits: Enjoy a £1,000 joining incentive, competitive pay, tips, and discounts on food and drinks.
- Why this job: Join a vibrant team, thrive in a dynamic environment, and make lasting connections.
- Qualifications: Must have a current PFL licence and a fantastic personality; shift flexibility required.
- Other info: Full-time role with opportunities for growth in a fun, community-focused setting.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the role at Grosvenor Casino.
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drinks, and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you will receive a number of benefits:
- Pay rate of £11.65 per hour
- £1,000 joining incentive paid in 2 installments (T's & C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
Would you like to join our team of STARS at Grosvenor Casino as a senior dealer? We rely on you to help deliver our promise to excite and entertain! If you have the right attitude, are willing to be professional, stay calm under pressure, and can deliver unobtrusive service to our discerning customers and members, get in touch!
You will:
- Acknowledge, welcome, and assist customers in gaming
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Collaborate and work as part of the wider casino team
- Understand the games, payouts, and high-value members
- Connect with first-time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor, and/or Pit boss to meet table demand and deliver excellent service on the gaming floor
Qualifications:
- A fantastic personality
- Holds a current PFL licence, issued by the Gaming Commission
- Ability to work shifts at any time, including weekends and bank holidays
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Gambling Facilities and Casinos
Senior Dealer (£1000 Joining Incentive) employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Dealer (£1000 Joining Incentive)
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casino. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring team during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your ability to stay calm under pressure is crucial for a role like this.
✨Tip Number 3
Network with current or former employees of Grosvenor Casino. They can provide valuable insights into the company culture and what the hiring managers are looking for in a senior dealer.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Highlighting your willingness to work weekends and bank holidays can set you apart from other candidates.
We think you need these skills to ace Senior Dealer (£1000 Joining Incentive)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Dealer at Grosvenor Casino. Familiarise yourself with the gaming rules and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in the gaming industry or customer service roles. Mention specific skills that align with the job description, such as your ability to stay calm under pressure and provide excellent service.
Showcase Your Personality: Grosvenor Casino values a fantastic personality. Use your application to convey your enthusiasm for the role and your ability to connect with customers. Share examples of how you've positively impacted customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino environment.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Enthusiasm
Grosvenor Casino is looking for team members who are passionate about providing excellent service. Make sure to express your excitement about the role and the company during the interview.
✨Demonstrate Your Knowledge of Games
As a Senior Dealer, you'll need to understand various games and their payouts. Brush up on your gaming knowledge and be prepared to discuss how you would explain the games to first-time customers.
✨Emphasise Teamwork Skills
Collaboration is key in a casino environment. Be ready to share examples of how you've successfully worked as part of a team in previous roles, highlighting your ability to support colleagues and contribute to a positive atmosphere.
✨Stay Calm Under Pressure
The casino floor can be hectic, so it's important to demonstrate your ability to remain composed in stressful situations. Prepare to discuss past experiences where you managed pressure effectively while maintaining high service standards.
