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- Tasks: Join our agile team to enhance the online Customer Platform and Mobile App.
- Company: Phoenix Group is the UK's largest long-term savings and retirement business, committed to sustainability.
- Benefits: Enjoy flexible working, a competitive salary, 38 days leave, private medical cover, and more perks.
- Why this job: Be part of a diverse team focused on customer experience and impactful projects.
- Qualifications: Experience in customer experience design and agile methodologies is essential.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Job Type: Permanent
Location: Edinburgh/Wythall/Telford – hybrid role with expectations to be in Edinburgh office when required for team work
Flexible working: All of our roles are open to part-time, job-share, and other types of flexibility. We will discuss what is important to you and how to balance this with business requirements during the recruitment process.
Closing Date: 13 May 2025; 23:59
Salary and benefits: Salary range £35,000 - £50,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days, and more.
We have an incredible opportunity to join Phoenix Group as a Digital Manager within our Customer Digital team.
Who are we? We aim to be the best place that any of our 6,600 colleagues have ever worked. As the UK’s largest long-term savings and retirement business, we offer a range of products across our market-leading brands: Standard Life, SunLife, Phoenix Life, and ReAssure. About 1 in 5 people in the UK has a pension with us. We are a FTSE 100 organization committed to key issues like transitioning to net zero by 2050.
The role:
- Work closely with the Product Owner within a cross-functional agile team supporting the online Customer Platform and Mobile App.
- Understand customer needs through feedback, data analytics, and insights to optimize their online experience.
- Collaborate with User Experience teams to create customer-centric designs.
- Support all stages of the delivery process, including refining requirements, managing content approval, and participating in agile ceremonies.
- Contribute to larger-scale projects and smaller incremental improvements to online features.
What We’re Looking For:
- Proven experience in designing and implementing customer experience improvements, with a passion for customer-centricity.
- Experience with digital change and understanding of agile methodologies.
- Excellent communication and stakeholder management skills, capable of engaging diverse audiences—from developers to business leaders.
- Confident decision-making skills, balancing customer outcomes with delivery speed.
We Want To Hire The Whole Version Of You: We are committed to diversity and inclusion. If your experience differs from what’s listed but you believe you can add value, we’d love to hear from you. Please inform us if you need adjustments during the recruitment process.
Note: We reserve the right to remove this advert earlier than the closing date. We encourage early applications.
Digital Manager employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Manager
✨Tip Number 1
Familiarise yourself with agile methodologies, as this role heavily involves working within cross-functional teams. Consider taking a short online course or reading up on agile practices to demonstrate your understanding during discussions.
✨Tip Number 2
Showcase your passion for customer-centricity by preparing examples of how you've previously improved customer experiences. Be ready to discuss specific metrics or feedback that highlight your impact in past roles.
✨Tip Number 3
Network with current or former employees of Phoenix Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your decision-making process, especially how you balance customer needs with delivery speed. Think of scenarios where you've had to make tough choices and be ready to articulate your thought process clearly.
We think you need these skills to ace Digital Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital management and customer experience improvements. Use specific examples that demonstrate your skills in agile methodologies and stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centricity and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your communication skills and decision-making abilities. Provide examples of how you've successfully engaged with diverse audiences and contributed to digital change.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Phoenix
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've previously improved customer experiences. Highlight specific projects where you used data analytics and customer feedback to drive changes, as this aligns perfectly with what the company is looking for.
✨Demonstrate Agile Methodology Knowledge
Familiarise yourself with agile practices and be ready to discuss your experience in cross-functional teams. Share instances where you've contributed to agile ceremonies or helped refine requirements, as this will show your fit for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires engaging with diverse audiences, prepare to discuss how you've successfully communicated with both technical teams and business leaders in the past.
✨Balance Customer Needs with Delivery Speed
Think about scenarios where you've had to make tough decisions between customer satisfaction and project timelines. Be ready to explain your thought process and how you achieved a balance, as this is crucial for the Digital Manager position.
