Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via chat, email, and phone to provide support and information.
- Company: Join Sign In Solutions, a leading visitor management platform with over 36,000 sites globally.
- Benefits: Enjoy remote work flexibility and be part of a diverse, inclusive team culture.
- Why this job: Make a real impact by helping customers while growing your skills in a supportive environment.
- Qualifications: Fluency in Danish and strong communication skills are essential; problem-solving abilities are a plus.
- Other info: Participate in a dynamic recruitment process that values your questions and insights.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Danish speaking Customer Support Specialist to join our team at Sign In Solutions. This is a varied role that will see you dealing with existing and new customers. Your core responsibility will be taking enquiries over online chat, email and by phone. You will be answering questions regarding our Sign In App platform features and pricing.
This is a remote position based in the United Kingdom. In cahoots with our overseas hubs, we help over 36,000 workplaces around the world simplify and streamline their workplace sign in, checking in thousands of employees and visitors every day.
About Us
Sign In App by Sign In Solutions is the smart and flexible way to sign in staff, visitors, and contractors. With a community of over 36,000 sites across 70 countries, Sign In App is one of the world’s fastest-growing visitor management platforms. Our team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to our ever-growing community.
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
- Customer 1st
- Respect & Dignity
- Accountability & Empowerment
- Honesty & Positivity
- We’re Here To Win
- Do Good & Give Back
Skills:
- Must be fluent in Danish (spoken and written)
- Good communication and mentoring skills
- Familiar with Google Workspace or equivalent
- Process driven individual, with excellent attention to detail
- Good relationship building skills
- Ability to problem solve and contribute to solutions
- Willingness to learn
What You Will Be Doing:
- Respond to online chats, emails, and phone calls promptly
- Provide product information and assistance to customers
- Identify customer needs and escalate queries to the appropriate team member
- Contribute with ideas on how to improve our service and offering
- Continued customer satisfaction checks
- Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
- Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
- Ensure all actions are GDPR compliant
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
- Phone Interview with our HR team
- Meet with the hiring manager and other members of the team
- Demo presentation with some team members
- Culture meeting with other members of the team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Support Specialist - Danish Speaking employer: Sign In Enterprise
Contact Detail:
Sign In Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Danish Speaking
✨Tip Number 1
Familiarise yourself with the Sign In App platform before your interview. Understanding its features and pricing will help you answer customer queries effectively and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Danish communication skills, both spoken and written. Since this role requires fluency in Danish, being able to showcase your language proficiency during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and show that you can contribute positively to the team.
✨Tip Number 4
Research the company culture and values at Sign In Solutions. Being able to discuss how your personal values align with theirs during the interview will demonstrate that you're a good fit for their team.
We think you need these skills to ace Customer Support Specialist - Danish Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist. Familiarise yourself with the Sign In App platform and think about how your skills align with the job requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support, especially any roles where you've used Danish. Emphasise your communication skills and any familiarity with tools like Google Workspace.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples of how you've contributed to customer satisfaction in previous roles.
Showcase Cultural Fit: In your application, reflect on how your values align with those of Sign In Solutions. Highlight your commitment to customer-first service, respect, and accountability, as these are key to their company culture.
How to prepare for a job interview at Sign In Enterprise
✨Brush Up on Your Danish
Since this role requires fluency in Danish, make sure you're comfortable speaking and writing in the language. Practice common customer support phrases and responses to ensure you can communicate effectively during the interview.
✨Know the Product Inside Out
Familiarise yourself with the Sign In App platform and its features. Understanding how the product works will help you answer questions confidently and demonstrate your ability to assist customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving approach and how you can contribute to improving service offerings at Sign In Solutions.
✨Emphasise Cultural Fit
Research Sign In Solutions' values and culture. Be ready to discuss how your personal values align with theirs, particularly around customer service, respect, and accountability. This will show that you're not just a fit for the role, but for the team as well.
