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- Tasks: Monitor alarms, handle calls, and coordinate emergency responses in a dynamic environment.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions.
- Benefits: Enjoy a competitive salary, pension, life assurance, and generous holiday allowances.
- Why this job: Be part of a vibrant culture with career progression and ongoing training opportunities.
- Qualifications: Positive attitude, communication skills, and willingness to work shifts; SIA licence is a plus.
- Other info: We celebrate diversity and support individual needs throughout the recruitment process.
The predicted salary is between 22600 - 26700 £ per year.
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary – £26,666 per annum. Pension, Life Assurance & much more.
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Responsibilities include:
- Handling incoming telephone calls in a timely & professional manner.
- Providing monitoring of remote alarm systems & incoming signals from various security devices.
- Assessing the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicating clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
- Maintaining accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
- Following standard operating procedures and protocols for alarm response, escalation procedures, and incident management.
- Collaborating with other ARC Operators and team members to ensure seamless operation of the ARC.
- Providing excellent customer service to both internal and external customers.
- Participating in ongoing training and professional development activities to enhance skills.
Requirements:
- Willingness to work shift patterns that may often include unsociable hours.
- Experience of working on computers including MS Office and Windows.
- Ability to communicate clearly and effectively.
- An SIA Front Line Public Space CCTV Licence is desirable.
Benefits:
- Basic Salary – £26,666 per annum
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team.
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
ARC Operator employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an ARC Operator. Understanding the nuances of alarm monitoring and incident management will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your communication skills, as they are crucial for this role. Be prepared to discuss examples of how you've effectively communicated in high-pressure situations, especially when coordinating with emergency services.
✨Tip Number 3
If you have an SIA Front Line Public Space CCTV Licence, make sure to mention it. This qualification is desirable for the role and can set you apart from other candidates.
✨Tip Number 4
Show your willingness to work flexible hours, including nights and weekends. Being open about your availability can make you a more attractive candidate for the shift patterns required by Marlowe Fire & Security.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ARC Operator at Marlowe Fire & Security. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in alarm monitoring, customer service, and teamwork. Emphasise any experience with MS Office and Windows, as well as your ability to work shifts, which is crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for Marlowe Fire & Security and how you can contribute to their mission of delivering excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for an ARC Operator.
How to prepare for a job interview at Marlowe Fire & Security
✨Understand the Role
Make sure you thoroughly read the job description for the ARC Operator position. Familiarise yourself with the responsibilities, such as alarm monitoring and communication with emergency services, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
As an ARC Operator, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Highlight Relevant Experience
If you have experience working with alarm systems or in a similar role, be sure to mention it. Discuss any relevant skills, such as using MS Office or handling emergency calls, to illustrate your suitability for the position.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss instances where you've successfully collaborated with others, as well as times when you've taken initiative on your own.
