Senior Director Enterprise TLC & Knowledge Management

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

We are seeking a visionary and strategic Senior Director to lead Enterprise Temenos Learning Community (TLC) and Knowledge Management at Temenos. This senior role reports directly to the Chief Delivery Officer, as part of the One Customer Experience Senior Leadership team and is responsible for the development, execution, and continuous enhancement of Learning Management (LM) and Knowledge Management (KM) strategies globally. As the leader of the Temenos Learning Community (TLC), you will optimize the use of intellectual capital, foster collaboration across global teams, and drive product innovation in the rapidly evolving financial services landscape. You will manage a $10M business line that delivers over 30,000 courses annually, with thousands of certifications granted. This role will also lead the creation and implementation of a comprehensive, enterprise-level KM strategy integrating Knowledge Base, Community, Forums, and Documentation into a unified knowledge program, ensuring the development and sharing of knowledge across Temenos teams, clients, and partners.

OPPORTUNITIES

• Shape the Vision: Develop and execute the strategy for the Temenos Learning Community to ensure year-over-year growth in certifications and financial outcomes.
• Drive KM Strategy: Lead the creation of an integrated KM technology stack that aligns with Temenos' innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.
• Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.
• Embed knowledge management practices into product roadmaps, software development lifecycles, and operational workflows to create a Knowledge-Centered Service (KCS) culture.
• Lead, mentor, and inspire a global team of 60+ professionals to ensure alignment with strategic priorities and exceptional performance.
• Foster a culture of collaboration across diverse cultural contexts, ensuring global teams work seamlessly together.
• Develop Talent: Design and implement ongoing professional development initiatives to keep the team at the forefront of industry trends and technological advancements.
• Manage the selection and optimization of LM and KM platforms (e.g., learning management systems, content management systems, and AI powered tools) to meet Temenos’ strategic and technical needs.
• Harness Emerging Technologies: Lead the adoption of cutting-edge technologies like AI, machine learning, and tools like MS Co-Pilot Gen AI to enhance knowledge discovery, content retrieval, and decision-making.
• Create Knowledge Ecosystems: Facilitate transparent, accessible knowledge sharing between product engineering, support, and client-facing departments by building a centralized knowledge repository.
• Capture & Disseminate Knowledge: Ensure the effective capture, storage, and dissemination of both explicit (documented) and tacit (experiential) knowledge across global teams using world-class content management practices.
• Ensure Knowledge Integrity: Establish KM governance policies to maintain consistency, quality, and regulatory compliance, ensuring all knowledge assets are up-to-date, secure, and accurate.
• Manage Knowledge Lifecycle: Oversee the lifecycle of knowledge assets, implementing processes to ensure knowledge retention, intellectual property protection, and secure sharing within a highly regulated environment.
• Measure Success: Define KPIs and metrics to assess the effectiveness of LM and KM initiatives in improving internal operations and client outcomes.
• Data-Driven Insights: Regularly report to senior leadership on the impact of KM and LM programs, using data to drive continuous improvements and demonstrate financial efficiencies.
• Drive Adoption: Lead the enterprise-wide change management efforts to ensure successful adoption of LM and KM practices and tools across global teams.
• Promote Knowledge-Centric Culture: Foster a company-wide shift toward a knowledge sharing ethos, embedding KM practices into every corner of the organization.

SKILLS

• Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or a related field. A background in banking, finance, or enterprise software is a plus.
• Leadership: 10+ years in Learning and Knowledge Management, with at least 5 years in a senior leadership role in global, enterprise software environments.
• Transformation Expertise: Proven experience leading KM and LM transformations, particularly in complex, regulated environments.
• Global Expertise: Demonstrated success in leading global teams and initiatives across multiple regions.
• Leadership: Strong ability to inspire and lead cross-functional, global teams, promoting collaboration and innovation.
• Strategic Vision: Skilled at aligning KM and LM strategies with business objectives and driving their integration into software development and client-facing operations.
• Communication: Excellent interpersonal and communication skills, capable of engaging diverse stakeholders, including executives, technical teams, and customers.
• Vendor Management: Strong contract and vendor management experience to optimize third-party partnerships.
• Analytical Thinking: Ability to use data-driven insights to drive continuous improvement in LM/KM programs.
• Change Management: Expertise in driving stakeholder engagement and successful adoption of KM initiatives across large enterprises.
• Global Travel: Willingness to travel up to 10% globally.

VALUES

• Care about Knowledge Management best practice and outcome.
• Commit to spreading a culture of Knowledge Management.
• Collaborate with all stakeholders to ensure a best in class approach.
• Challenge existing ways of doing things and advocate for change in KM.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

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