Business Operations Associate

At Cogna, we\’re working hard to solve the productivity crisis. Lagging productivity is the biggest barrier to economic growth and a major obstacle to addressing our most important issues, such as climate change, healthcare, and social equality.

But it’s not a single problem that can be tackled with a silver-bullet solution, it’s the accumulation of millions of highly specific, context-driven challenges across every facet of every organisation that have to be addressed on their own terms.

Cogna is on a mission to solve this very complex problem. We’re creating an AI-powered platform to understand these inefficiencies within customers’ operating models, to define the requirements, and develop the software itself in a fully automated way. The result is high-quality, precision software at scale.

Since our launch in May 2023, we’ve already seen significant traction and customer revenue that outpaces most companies at our stage. We’re backed by top VCs, including Notion Capital and Hoxton Ventures, and we’re growing our world-class team – ex Google, Microsoft, Palantir – to take us to the next level on our mission.

This is more than a job, it’s an opportunity to be part of something genuinely transformative. Are you up for the challenge?

Overview

As a Business Operations Associate, you will report directly to our COO and work closely with the senior leadership team, gaining exposure to all aspects of our business. This is a highly varied and execution-focused role that involves driving critical initiatives, optimizing processes, supporting key business functions, and ensuring smooth day-to-day operations.

You’ll play a pivotal role in scaling our operations by implementing data-driven improvements, managing projects, and handling ad-hoc tasks—all while helping to foster a high-performing, collaborative, and engaged team culture.

This high-impact role offers an exciting opportunity to gain exposure to a wide range of business functions in a highly ambitious scale-up and to rapidly grow your skill set whilst working alongside an experienced leadership team. This is the perfect role for someone with a passion for problem-solving, a proactive mindset, and a desire to work in a fast-paced, innovative environment.

What you’ll do

• Draft, implement, and refine procedures and policies to ensure efficient business operations
• Establish top quality processes to ensure maximum effectiveness and retention of our high-calibre team (e.g. employee onboarding, collaboration sessions)
• Identify operational inefficiencies and drive continuous improvement initiatives across the business
• Lead and manage projects, such as the roll-out of new benefits, office relocations or employee engagement initiatives
• Coordinate materials for management meetings and drive accountability for resulting actions
• Manage and maintain our Notion workspace to support knowledge sharing and collaboration
• Research and prepare presentations or reports to support data-driven decision-making
• Provide day-to-day administrative support to ensure smooth business operations
• Establish processes to ensure legal and regulatory compliance (e.g., GDPR, H&S)
• Coordinate and organize internal and external events (e.g., all-hands meetings, offsites, and customer events)
• Negotiate contracts with non-technical suppliers

What we’re looking for

• Degree from a well-regarded university
• 2-3 years of experience in a business or operations role
• A dynamic and curious individual, energized by solving complex problems
• A self-starter who takes initiative, drives projects forward, and delivers outstanding results
• Strong project management skills, with experience in independently managing complex initiatives from start to finish.
• A process-oriented mindset, passionate about improving systems for greater efficiency
• Exceptional communication skills, both verbal and written, with the ability to produce high-quality presentations and reports
• Outstanding organizational skills, capable of managing multiple priorities in a fast-paced environment
• Strong people skills with an ability to foster collaboration in cross-functional teams

What we offer

• Competitive salary and share option plan
• 25 days annual leave, plus public holidays
• Excellent pension scheme, matched to 7.5%
• Private healthcare, including family cover and pre-existing conditions
• Regular social events and offsites
• Access to a gym and fitness classes in our office building