Housing Management Worker

Job Description – Housing Management Worker (25663) Housing Management Worker – Gateshead Type: Permanent, Full-time (37.5 hours/week) Salary: £12.60/hour (£24,638 per annum) plus benefits including Health Cash Plan About the Role We are seeking a dedicated Housing Management Worker to join our team in Gateshead. As a key member of our housing and property team, you will support our customers by ensuring their homes are safe, well-maintained, and suitable for long-term tenancy. Your goal will be to assist tenants in managing their tenancies and rent accounts, ultimately helping them transition to secure, permanent housing. Typical Responsibilities Engage with customers with low to medium needs to support their housing requirements. Support customers in maintaining their properties and involving them in tenancy management. Assist with housing benefit claims and ensure timely receipt and processing. Manage vacant or void properties efficiently, including basic maintenance tasks. Conduct routine safety and compliance checks, ensuring all records are accurately maintained. Handle administrative tasks such as updating records, ordering supplies, and coordinating repairs. Candidate Profile Experience in property management, compliance, or health and safety checks is desirable but not essential. A proactive, positive attitude with good organizational skills and initiative. Strong customer service skills and a genuine desire to help tenants. Ability to work independently and collaboratively with colleagues and external partners. Passion for property and pride in maintaining high standards for customer properties. Additional Information Due to current sponsorship constraints, we cannot offer sponsorship to external candidates at this time, but this is under review. Team and Work Environment You will work with Manager Mandy and the Gateshead Move On team, known for their passion and supportiveness. The team values inclusion and making work enjoyable. Job Details Manage your own schedule and travel around properties within Gateshead. Use technology for support plans, benefit claims, and tenancy sign-ups. Possession of a vehicle insured for business use is preferred; mileage will be reimbursed. An Enhanced DBS check is required and will be paid for by us. Our Commitment to Diversity We promote an inclusive environment where everyone can be themselves. Our diversity networks support all colleagues to thrive. Benefits 34 days leave, increasing to 39, plus volunteering days. Health Cash Plan saving up to £1140/year for dental, optical, prescriptions, and more. Discounts on shopping, holidays, and entertainment. Opportunities for career growth within the organization. Support for wellbeing, making us one of the UK\’s top places to work. For reasonable adjustments during the recruitment process, contact recruitment@homegroup.org.uk. #J-18808-Ljbffr