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- Tasks: Provide top-notch customer service and manage equipment orders efficiently.
- Company: Join LGH UK, the global leader in lifting gear hire with a commitment to safety and service.
- Benefits: Enjoy 25 days annual leave, private healthcare, free eye tests, and training programmes.
- Why this job: Be part of a supportive team, develop customer relationships, and grow your sales skills.
- Qualifications: Customer-facing experience, strong communication skills, and IT literacy are essential.
- Other info: Full-time role with a salary of £26,000 - £28,000, based in Manchester.
The predicted salary is between 22000 - 24000 £ per year.
At LGH, we live lifting; it’s all we do, and we do it well, delivering the safety, certainty, and service you need to get the job done. We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness.
Our locations are spread over the UK and the EU, all located in maritime and/or industrial centres to support our customers locally. LGH adds specialist knowledge and know-how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise. Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.
Summary Of The Role
To provide the very highest standard of customer service through liaising with customers, confirming their requirements, dealing with their enquiry, and developing strong relationships. Input information accurately onto the in-house CRM system. Source equipment where required. Liaise with colleagues regarding work schedules and status of hire/sales equipment. Adhere to company policy regarding proactive sales procedures. Offer technical advice when requested regarding equipment requirements. Provide proactive sales support to generate new business.
Overview Of Accountabilities
- Develop and maintain excellent customer relationships and confidence by gathering necessary details of their requirements, using technical knowledge to advise correct equipment, providing relevant information, and sourcing equipment where required; ensure accurate availability of equipment by liaising with colleagues regarding work schedules and status of hire/sales equipment; see work through to completion.
- Develop customer opportunities through proactive sales techniques by providing quotations, timely follow-ups, building rapport, providing technical information, upselling, proactively seeking new customers, and assisting existing and previous customers with future hire/sales requirements.
- Ensure accurate order processing on the Liftware CRM software by managing all administrative tasks related to order management to keep systems updated and efficient.
- Maintain current technical knowledge across the product range through training, both in-house and with external suppliers.
- Work collaboratively with internal teams to coordinate and fulfill customer requirements. Support team members, fostering a positive and collaborative environment.
- Proactively work towards team and individual goals, striving to meet KPIs & customer SLAs.
- Prioritize safety by complying with company policies and reporting any near misses to the SHEQ Manager.
- Perform any other duties appropriate to the grade and nature of the position.
Qualifications And Experience
Essential
- Experience in a customer-facing role
- Ability to build strong rapport with customers
- Ability to work as part of a team, supporting colleagues
- Excellent written and verbal communication skills
- IT literacy with good knowledge of Microsoft Office applications
- Excellent organizational, administrative, and time management skills
- Diligence and commitment to following tasks through and resolving problems
- Self-motivated with the capability of working independently
Working Pattern
Days: Monday to Friday
Hours: 37.5 hours per week between 7:30 am – 5 pm
Lunch break: 30 minutes unpaid
Company Benefits
- 25 days Annual Leave (+1 per year capped at 30)
- Employee Assistance Program
- Enhanced Family Leave
- Free Eye Tests
- Private Healthcare
- Professional Membership / Subscription
- Quarterly Incentive Program
- Training & Development Programmes
- Length of Service Awards
- Personal Milestone Acknowledgements
- Free Equipment Hire
- Free Parking
Ability to commute/relocate
Atherton, Manchester M46 9JZ: reliably commute or plan to relocate before starting work (required)
Salary
£26,000.00 - £28,000.00 per annum DOE
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance, Equipment Rental Services
Hire Desk Controller employer: LGH UK
Contact Detail:
LGH UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the lifting equipment and services offered by LGH. Understanding their product range will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you build confidence in handling enquiries and developing strong relationships, which are crucial for the Hire Desk Controller position.
✨Tip Number 3
Network with professionals in the equipment rental industry. Attend relevant events or join online forums to gain insights and make connections that could be beneficial when applying for the role at LGH.
✨Tip Number 4
Stay updated on the latest trends and technologies in the lifting equipment sector. This knowledge will not only enhance your technical advice capabilities but also show your commitment to continuous learning, a quality valued by LGH.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Desk Controller. Familiarise yourself with customer service expectations, CRM systems, and the technical aspects of lifting equipment.
Tailor Your CV: Highlight your experience in customer-facing roles and any relevant skills that align with the job description. Emphasise your ability to build rapport with customers and your proficiency in Microsoft Office applications.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous positions.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at LGH UK
✨Know Your Equipment
Familiarise yourself with the range of lifting equipment LGH offers. Understanding the technical specifications and applications of various tools will help you provide informed advice during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully built rapport with customers. Highlight how you resolved issues and ensured customer satisfaction, as this role heavily relies on strong customer relationships.
✨Showcase Team Collaboration
Be ready to discuss how you've worked effectively within a team in previous roles. Emphasise your ability to support colleagues and contribute to a positive work environment, which is crucial for this position.
✨Highlight IT Proficiency
Since the role involves using CRM software and Microsoft Office applications, be prepared to discuss your experience with these tools. Mention any specific projects or tasks where your IT skills made a significant impact.
