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For Companies At a Glance
- Tasks: Deliver top-notch client service and support the Customer Service Team.
- Company: Join Agent Provocateur, a leading British lingerie brand known for empowering confidence.
- Benefits: Enjoy 21 days annual leave, generous discounts, and a pension scheme.
- Why this job: Be part of a luxury brand that values initiative and offers a dynamic work environment.
- Qualifications: Experience in customer service for premium brands and strong communication skills required.
- Other info: Work from our vibrant London Head Office and collaborate with various departments.
The predicted salary is between 36000 - 60000 £ per year.
Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. If your skills, experience, and qualifications match those in this job overview, do not delay your application. We are currently recruiting for friendly and confident Senior Customer Service Advisor to join our Customer Services department in our Market road, London Head Office on a full-time basis. As a Senior Customer Service Advisor, you will be responsible for delivering impeccable client service, supporting the day to day operations of the Head Office Customer Service Team and act as an ambassador of our brand. As a Senior Customer Service Advisor you will: Have previous experience working within a Customer Service or Sales Assistant role for a premium/luxury brand. Be highly organised and able to prioritise customer queries and issues during busy periods. Be proactive, show initiative and suggest ideas to improve the current service offering. Possess strong written and verbal communications skills and confident telephone manners. Have previous experience working with Zendesk or other customer service management platforms and ERP systems. Process transactions in the group web and ERP systems to facilitate smooth order and return process flows for customers. Liaise closely with complementary departments, from sales to dispatch, delivery to aftercare. Always follow up on customer orders when required to ensure a seamless customer experience. What You’ll Receive: 21 days annual leave plus bank holidays Generous staff discount across a variety of brands Auto-enrolment into our company pension scheme Cycle to work scheme Charity time-bank scheme
Senior Customer Service Advisor employer: Agent Provocateur
Contact Detail:
Agent Provocateur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Agent Provocateur's brand values and product offerings. Understanding the essence of the brand will help you convey your passion for luxury customer service during the interview.
✨Tip Number 2
Highlight your experience with customer service management platforms like Zendesk. Be prepared to discuss specific examples of how you've used these tools to enhance customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your ability to handle high-pressure situations by sharing stories where you successfully prioritized multiple customer queries. This will showcase your organizational skills and proactive approach.
✨Tip Number 4
Prepare to discuss how you can contribute to improving the current service offering. Think of innovative ideas or suggestions that align with the brand's commitment to impeccable client service.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Agent Provocateur's brand values and product offerings. This will help you tailor your application to reflect your alignment with their mission of empowering confident individuals.
Highlight Relevant Experience: Emphasize your previous experience in customer service or sales, particularly within premium or luxury brands. Provide specific examples of how you've delivered exceptional service in past roles.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers in challenging situations.
Demonstrate Proactivity: Mention any initiatives you've taken in previous roles to improve customer service processes. This could include suggestions you've made or changes you've implemented that enhanced the customer experience.
How to prepare for a job interview at Agent Provocateur
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to assist customers, especially in a premium or luxury setting.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you prioritize tasks during busy periods. You might want to share a situation where you successfully managed multiple customer queries at once, showcasing your ability to stay organized under pressure.
✨Familiarize Yourself with Zendesk
Since experience with Zendesk or similar platforms is crucial, take some time to familiarize yourself with its features. Be ready to discuss how you've used such tools in the past to enhance customer interactions and streamline processes.
✨Communicate Confidently
Practice your verbal and written communication skills before the interview. You should be able to articulate your thoughts clearly and confidently, as this role requires strong communication abilities, especially over the phone.
