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- Tasks: Support farmers by installing and training on advanced livestock monitoring equipment.
- Company: Join a leading company dedicated to animal health and well-being.
- Benefits: Enjoy flexible work arrangements and the chance to make a real impact.
- Why this job: Be part of a dynamic team improving animal health and farmer productivity.
- Qualifications: Experience with milking equipment and strong communication skills are essential.
- Other info: Applications close on 30th June 2025, so apply soon!
The predicted salary is between 36000 - 60000 £ per year.
Through its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
The role will form part of our product support function within the Ruminant Business Unit of Animal Health. A typical day would look like undertaking site surveys for our equipment, coordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for coordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.
The primary activities include but are not limited to:
- Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
- Completion and review of site surveys for monitoring equipment
- Co-ordination and approval of installations
- In person onboarding of new users of the equipment
- Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
- Maintain Salesforce CRM with work orders and customer interactions
- Regular contact with colleagues in the local regional team (sales and veterinary)
Skills Required
- Working knowledge of milking equipment, particularly electronics
- Experience of working on dairy farms
- Presentation skills to small groups on technical subjects
- Administrative upkeep of databases, e.g. CRM
- Strong client-facing and communication skills
- Advanced troubleshooting, problem-solving and multi-tasking skills
- Basic Information Technology, Computer knowledge
Agricultural Technical Support Technician - Southern England employer: Merck Gruppe - MSD Sharp & Dohme
Contact Detail:
Merck Gruppe - MSD Sharp & Dohme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Technical Support Technician - Southern England
✨Tip Number 1
Familiarise yourself with the specific types of milking and monitoring equipment mentioned in the job description. Understanding the technical aspects will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the agricultural and veterinary fields, especially those who have experience with livestock intelligence equipment. Engaging in conversations can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your presentation skills, as you'll need to train users on the equipment. Consider practising with friends or colleagues to build confidence and ensure you can communicate technical information clearly.
✨Tip Number 4
Stay updated on the latest trends and technologies in animal health and monitoring solutions. This knowledge will not only prepare you for potential interview questions but also show that you're proactive and passionate about the industry.
We think you need these skills to ace Agricultural Technical Support Technician - Southern England
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Agricultural Technical Support Technician position. Tailor your application to highlight relevant experiences and knowledge in milking equipment and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with dairy farms, technical support, or equipment installation. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with clients.
Showcase Your Skills: Make sure to include key skills mentioned in the job description, such as adaptability, client-facing communication, and technical troubleshooting. Provide concrete examples of how you've applied these skills in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merck Gruppe - MSD Sharp & Dohme
✨Know Your Equipment
Familiarise yourself with the specific milking and monitoring equipment mentioned in the job description. Be prepared to discuss your experience with similar technologies and how you can apply that knowledge to support farmers effectively.
✨Demonstrate Communication Skills
Since the role involves training users and coordinating with clients, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical audiences.
✨Showcase Problem-Solving Abilities
Prepare to discuss past experiences where you've encountered challenges on a dairy farm or in a technical support role. Highlight your troubleshooting skills and how you resolved issues efficiently to ensure customer satisfaction.
✨Understand the Company’s Mission
Research the company's commitment to animal health and well-being. Be ready to articulate how your values align with theirs and how you can contribute to their mission of improving the health of animals and the people who care for them.
