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- Tasks: Coordinate tasks, manage risks, and develop action plans to improve water demand and leakage insights.
- Company: Thames Water is the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a starting salary of £35,000, 26 days holiday, health perks, and flexible working options.
- Why this job: Make a real impact on water conservation while enjoying diverse career opportunities in a supportive environment.
- Qualifications: Previous coordination experience, excellent communication skills, and a degree or relevant qualification required.
- Other info: This hybrid role requires office attendance once a week, fostering collaboration across teams.
The predicted salary is between 28000 - 42000 £ per year.
This role forms part of a business-critical reporting, insight and assurance capability. We keep track of where the water goes after it leaves our treatment works, and monitor how much is delivered to customers, and how much is lost as leakage. We provide timely and accurate information, which helps Thames Water manage its water network and helps customers save water. This is essential for ensuring Thames Water is able to provide clean, safe water now and into the future, while looking after the environment and the communities we serve.
The Co-ordinator plays a vital role in ensuring the effective delivery of leakage and demand insight initiatives by capturing and managing risks, developing actionable plans with risk owners, and prioritising new work based on impact and team capacity. By aligning efforts across teams and focusing on the most critical issues, this role ensures that work delivers maximum value for money, adheres to schedules, and addresses the key factors affecting data quality and accuracy.
What you’ll be doing as a Demand & Leakage Coordinator:
- Work Prioritisation: Oversee and coordinate the prioritisation of tasks within the work planning tool.
- Risk Management: Maintain the risk register and incident log, collaborating with stakeholders across the business to assess the impact and implications of risks.
- Action Plan Development: Design and implement action plans to support team initiatives and cross-functional improvements. Monitor progress and collaborate with other business areas to ensure successful execution.
- Transformation Coordination: Serve as a key liaison between the Leakage Transformation and Leakage Insight & Assurance teams. Provide insights and recommendations and foster strong working relationships to support the successful delivery of transformation workstreams.
- Analysis & Assurance Support: Assist the wider team with data validation, report generation, and the analysis of demand and leakage data.
This is a hybrid role based out of Clearwater Court, Reading or Swindon with requirement to be in the office once a week.
What you should bring to the role:
- Previous experience coordinating work & understanding how to prioritise.
- Excellent communication and interpersonal skills with the ability to collaborate with others.
- Excellent organisational, planning and administrative skills.
- Working collaboratively to improve processes, systems and data.
- Use of management of Planning tools, i.e MS Planner, Azure DevOps.
- Understanding of basic risk management principles or previous experience with compliance & managing risk.
- Degree educated or relevant professional qualification or equivalent experience.
What’s in it for you?
- Starting salary of £35,000, increasing depending on experience.
- 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Demand & Leakage Coordinator employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Demand & Leakage Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Demand & Leakage Coordinator role. Understanding the nuances of work prioritisation, risk management, and action plan development will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees at Thames Water to gain insights into the company culture and expectations for this role. This can provide you with valuable information that you can use to tailor your approach in interviews.
✨Tip Number 3
Brush up on your knowledge of planning tools like MS Planner and Azure DevOps. Being able to discuss your proficiency with these tools will demonstrate your readiness to hit the ground running in this position.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with teams to improve processes or manage risks in previous roles. Highlighting your interpersonal skills and teamwork will resonate well with the hiring managers.
We think you need these skills to ace Demand & Leakage Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordinating work and prioritising tasks. Emphasise any previous roles where you managed risks or collaborated with teams, as these are key aspects of the Demand & Leakage Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for water management and how your skills align with Thames Water's mission. Mention specific examples of how you've improved processes or systems in past roles, showcasing your organisational and planning abilities.
Highlight Relevant Skills: Clearly outline your communication and interpersonal skills in your application. Provide examples of how you've successfully collaborated with others to achieve common goals, as this is crucial for the role.
Showcase Your Understanding of Risk Management: If you have experience with risk management principles, make sure to include that in your application. Discuss any relevant qualifications or experiences that demonstrate your ability to maintain a risk register and assess impacts, which are vital for this role.
How to prepare for a job interview at idibu
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Demand & Leakage Coordinator. Familiarise yourself with concepts like risk management, work prioritisation, and data analysis, as these will be key discussion points during your interview.
✨Showcase Your Communication Skills
Since this role involves collaboration across various teams, be prepared to demonstrate your excellent communication and interpersonal skills. Share examples from your past experiences where you successfully worked with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle risk management. Prepare scenarios where you had to develop action plans or coordinate tasks under pressure, highlighting your organisational skills.
✨Research Thames Water's Values
Familiarise yourself with Thames Water's mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of providing clean, safe water while caring for the environment and communities.
