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- Tasks: Supervise airfreight operations from start to finish, ensuring high customer service.
- Company: Join Metro, a dynamic team specializing in innovative logistics solutions near Heathrow Airport.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and free parking.
- Why this job: Be part of a fast-paced environment where your expertise drives operational excellence and teamwork.
- Qualifications: Solid airfreight experience, strong communication skills, and a proactive attitude are essential.
- Other info: Full-time office role with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
We are a small, dynamic team of five based near Heathrow Airport, and we’re looking for a driven and knowledgeable professional to join us. Operating in a fast-paced environment, we need someone with strong expertise in imports and a solid understanding of exports, who can bring energy, adaptability, and a proactive approach to our growing team.
The Role
- Supervise all Airfreight with a hands-on approach at various stages and from start to finish
- Creating and maintaining customer standard operating procedures
- Having a clear financial understanding of each job file(s) within your remit
- Having ownership and taking accountability to support the team in delivering operational excellence
- Ensuring that customer service is maintained at a high level
- Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
- Demonstrating commercial acumen and an in depth understanding of the P&L of a job
- Ensuring timely and accurate freighting and invoicing
- Managing operational and financial reports, ensuring anomalies are escalated appropriately
- Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
- Supporting the Operational Manager in ensuring Metros\’ policies and procedures are adhered to
General Skills
- Solid freight forwarding experience in airfreight, imports and export knowledge would be helpful
- Familiarity with handling air movements from start to finish
- Experience of managing client/customer and carrier relationships with strong verbal and written communication
- Experience of overseeing staff in a high pressure environment whilst retaining the capacity to remain calm under pressure and have the ability to motivate and develop people
- The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency
- Knowledge and experience of customs is desirable
- Strong work ethic
- A ‘can do’ attitude is applied with all communications
- Cargowise experience highly beneficial
- Supervisory experience is desirable, but not mandatory
- Excellent attention to detail
- Strong numerical and commercial skills
- Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office)
Why choose Metro?
- Competitive salary including a bonus which is paid twice a year!
- Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
- Health cash plan
- Octopus Electric Vehicle car scheme
- Free parking
- Respectful working environment
- Plenty of opportunities for training and development
We are looking for candidates who are happy to work in the office full-time during regular business hours.
Airfreight Supervisor employer: Metro
Contact Detail:
Metro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfreight Supervisor
✨Tip Number 1
Familiarize yourself with the specific technologies and systems used in airfreight operations, especially Cargowise. This knowledge will not only help you stand out but also demonstrate your commitment to understanding Metro's operational framework.
✨Tip Number 2
Network with professionals in the freight forwarding industry, particularly those who have experience with imports and exports. Building relationships can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and how you've maintained high levels of customer service in previous roles. Be ready to share specific examples that highlight your communication skills and ability to work under pressure.
✨Tip Number 4
Showcase your proactive approach by thinking of ways you could improve operational processes at Metro. Bringing fresh ideas to the table during your discussions can set you apart as a candidate who is not just looking for a job, but is eager to contribute to the team's success.
We think you need these skills to ace Airfreight Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Airfreight Supervisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your freight forwarding experience, particularly in airfreight, imports, and exports. Include specific examples of how you've managed client relationships and overseen operations in high-pressure environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive approach, attention to detail, and ability to maintain high customer service standards. Use specific examples to demonstrate your commercial acumen.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Ensure that your documents are clear, concise, and professional, reflecting your strong communication skills.
How to prepare for a job interview at Metro
✨Show Your Expertise in Airfreight
Make sure to highlight your solid freight forwarding experience, especially in airfreight. Be prepared to discuss specific examples of how you've managed imports and exports, as well as any challenges you've faced and how you overcame them.
✨Demonstrate Your Financial Acumen
Since the role requires a clear financial understanding of job files, be ready to talk about your experience with P&L management. Bring examples of how you've ensured timely invoicing and managed operational reports effectively.
✨Emphasize Your Communication Skills
Strong verbal and written communication is key in this role. Prepare to discuss how you've built and maintained relationships with clients, suppliers, and team members, especially in high-pressure situations.
✨Exhibit Your Problem-Solving Abilities
In a fast-paced environment, adaptability is crucial. Share instances where you've had to prioritize tasks under pressure, ensuring accuracy and attention to detail while delivering results.
