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For Companies At a Glance
- Tasks: Help build and scale our Customer Success strategy for 1,000+ customers.
- Company: Userled is rapidly growing in the B2B Tech space with exciting opportunities ahead.
- Benefits: Join a dynamic team with a chance to shape customer experiences and career growth.
- Why this job: Be a key player in creating a world-class CS function and championing customer success.
- Qualifications: 2-3+ years in Customer Success with a proven track record of exceeding client expectations.
- Other info: You'll have responsibility from Day 1 and work closely with leadership on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
Userled is looking for a Founding Customer Success Manager to work alongside our Customer Success Lead to help build the strategy and foundation that will help scale the CS function for the next 1,000 customers. Over the last 12m, we’ve scaled very quickly, onboarded some of the biggest names in B2B Tech and have started to prove out a powerful upsell mechanism. Lots of other exciting opportunities (and challenges) too., * Responsibility from Day 1: You’ll support in building the foundation of our Customer Success strategy, working out how we’ll achieve best-in-class retention & upsell and maintain the happiest customer base possible
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Hiring: Help hire and build out a world-class CS team over 2025
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Product Delivery: You’ll create best-in-class deployment & education guides, initially hand-holding customers through the process, and later allowing them to self-serve
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Account Management: You’ll work with our CEO & sales team supporting on late-stage deals and then be the customer’s main contact point up to Exec level from the initial onboarding onwards
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Product Configuration: You’ll spend the majority of your time on configuring & deploying the product with customers – being product expert & consultant to the customer as they begin their journey with Userled
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Action Plans: You’ll present Quarterly Business Reviews (QBRs) and ensure customers see the ROI of Userled, and continue to discover new use cases
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2-3+ years of Customer Success experience and you can point to examples where you have gone above & beyond for clients or other stakeholders
Must-haves
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Ability to get things done and help build a CS function from the ground up
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Do whatever it takes to support & champion our customers in their journey with Userled
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You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things
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Ability to work with our CTO, Product & Engineering teams leading all customer deployment work and becoming the voice of the customer internally, discovering new use cases & helping to prioritise our roadmap & beta-test new features
Founding Customer Success Manager employer: Userled
Contact Detail:
Userled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager
✨Tip Number 1
Familiarize yourself with Userled's current customer success strategies and be prepared to discuss how you can enhance them. Research the biggest names in B2B Tech that Userled has onboarded and think about how your experience can add value to these relationships.
✨Tip Number 2
Showcase your ability to build processes from scratch. Prepare examples of how you've successfully implemented customer success initiatives in previous roles, focusing on retention and upsell strategies that align with Userled's goals.
✨Tip Number 3
Highlight your communication skills by preparing to present complex ideas clearly and concisely. Consider practicing a mock presentation of a customer success strategy or a product deployment plan to demonstrate your expertise.
✨Tip Number 4
Be ready to discuss how you would collaborate with cross-functional teams, especially with the CTO and Product teams. Think of specific instances where you've acted as the voice of the customer and how that influenced product development.
We think you need these skills to ace Founding Customer Success Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 2-3+ years of Customer Success experience. Provide specific examples where you went above and beyond for clients, showcasing your ability to support and champion customers.
Showcase Communication Skills: Since outstanding communication is a must-have, include examples of how you've effectively communicated complex ideas clearly and concisely in both written and verbal formats. This could be through presentations, reports, or client interactions.
Demonstrate Problem-Solving Abilities: Illustrate your capability to build a Customer Success function from the ground up. Share instances where you identified challenges and implemented solutions that improved customer satisfaction or retention.
Align with Company Values: Research Userled's mission and values, and reflect them in your application. Show how your personal values align with their goal of maintaining the happiest customer base possible and your commitment to supporting customers throughout their journey.
How to prepare for a job interview at Userled
✨Showcase Your Customer Success Experience
Be prepared to share specific examples from your past roles where you went above and beyond for clients. Highlight situations that demonstrate your ability to build relationships and drive customer satisfaction.
✨Demonstrate Your Strategic Thinking
Discuss how you would approach building a Customer Success function from the ground up. Share your ideas on best practices for retention and upselling, and be ready to explain how you would implement these strategies.
✨Communicate Clearly and Effectively
Since outstanding communication is a must-have, practice explaining complex concepts in a clear and concise manner. You might be asked to present a scenario or solution, so ensure your communication style reflects clarity and confidence.
✨Understand the Product and Its Use Cases
Familiarize yourself with Userled's product and think about potential use cases. Be ready to discuss how you would help customers configure and deploy the product effectively, showcasing your role as a product expert and consultant.
