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- Tasks: Lead service design for a major healthcare initiative, creating user-friendly digital services.
- Company: Join a well-established digital consultancy making a difference in the UK public sector.
- Benefits: Enjoy flexible remote work options and a competitive market rate.
- Why this job: Be part of an agile team that values inclusive design and impactful projects.
- Qualifications: Strong knowledge of GDS framework and experience in user-centred design required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity to join a well established digital consultancy delivering impactful services across the UK public sector. You will be working on a major healthcare initiative, supporting the discovery and design of accessible, user centred digital services within a multi disciplinary agile team.
Service Designer Responsibilities:
- Lead service design activities through discovery, alpha and beta stages
- Apply the GDS framework to shape services that meet user needs and policy goals
- Create and communicate service blueprints, user journeys and experience maps
- Collaborate with researchers, content designers, developers and product teams
- Advocate for inclusive, evidence-based design approaches across teams and stakeholders
Service Designer Requirements:
- Strong knowledge of the GDS framework and experience across discovery, alpha and beta phases
- Previous delivery experience on public sector or digital projects
- Skilled in service mapping, stakeholder engagement and user-centred design
- Ability to work in cross-functional agile teams in fast-paced environments
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Service Designer (user experience) employer: Fruition Group
Contact Detail:
Fruition Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience)
✨Tip Number 1
Familiarise yourself with the GDS framework and its principles. Understanding how to apply this framework in your previous projects will not only boost your confidence but also demonstrate your expertise during discussions with our team.
✨Tip Number 2
Prepare examples of your past work that showcase your experience in service design, particularly in public sector projects. Being able to discuss specific challenges you faced and how you overcame them will set you apart from other candidates.
✨Tip Number 3
Engage with current trends in user-centred design and accessibility. Showing that you are up-to-date with the latest methodologies and tools will highlight your commitment to creating impactful services.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in agile teams. Building connections can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Service Designer (user experience)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Designer position. Familiarise yourself with the GDS framework and how it applies to user-centred design in the public sector.
Tailor Your CV: Highlight your relevant experience in service design, particularly in public sector projects. Emphasise your skills in service mapping, stakeholder engagement, and working within agile teams. Use specific examples that demonstrate your expertise in the discovery, alpha, and beta phases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design and your understanding of the healthcare initiative. Discuss how your previous experiences align with the role and how you can contribute to creating accessible digital services.
Showcase Your Portfolio: If applicable, include a portfolio that demonstrates your previous work in service design. Highlight projects where you applied the GDS framework and created user journeys or service blueprints. This will provide tangible evidence of your skills and approach to design.
How to prepare for a job interview at Fruition Group
✨Understand the GDS Framework
Make sure you have a solid grasp of the Government Digital Service (GDS) framework. Be prepared to discuss how you've applied it in previous projects, especially in the discovery, alpha, and beta phases.
✨Showcase Your User-Centred Design Skills
Be ready to share examples of how you've created service blueprints, user journeys, and experience maps. Highlight your ability to advocate for inclusive design approaches and how this has positively impacted your projects.
✨Demonstrate Collaboration Experience
Since you'll be working in a multi-disciplinary agile team, prepare to talk about your experiences collaborating with researchers, content designers, developers, and product teams. Share specific instances where teamwork led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in past projects and how you navigated them, particularly in fast-paced environments.
