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- Tasks: Provide world-class customer service and guide customers through our tea and coffee selection.
- Company: Whittard has been enhancing the tea and coffee experience since 1886.
- Benefits: Enjoy team rewards, individual incentives, and a dynamic work environment.
- Why this job: Join a passionate team and share your love for tea and coffee with customers.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Minimum of 16 hours a week; perfect for students looking for flexible work.
We’re looking for enthusiastic individuals to join our Portobello Road store team in London and help continue its success! If you’re passionate about customer service, enjoy working in a dynamic environment, and want to be part of a growing company, we want to hear from you!
At Whittard, we’ve been passionate about elevating the tea and coffee experience for our customers since 1886. Are you a tea and coffee enthusiast with a passion for sharing your knowledge with others? Join the Whittard Family today!
Please note that this role is required to work a minimum of 16 hours a week.
- Providing world-class customer service.
- Serving as an ambassador for our premium tea and coffee, guiding customers through our expertly curated selection to find their perfect purchase.
- Consistently achieving daily sales targets.
- Collaborating closely with your team to foster excellent working relationships.
- Managing front-facing duties including operating the till, engaging in customer service, and conducting tastings.
- Handling day-to-day operations such as cleaning, unpacking deliveries, managing stock, and banking duties.
- Leading in-store and on-street tastings to elevate the Whittard product experience.
- Proven ability to work effectively in a team.
- Confidence in engaging customers in meaningful product discussions and providing outstanding service and support.
- A commitment to personal growth and achieving excellence.
- Previous experience in customer-facing roles is desirable but not essential.
You will be part of a friendly team in our bustling Portobello Road store. Your role is pivotal in ensuring an unmatched customer service experience that encourages repeat visits. With ongoing store incentives including individual rewards and team benefits, joining Whittard means becoming part of a company that celebrates its team consistently.
Sales Advisor – Portoello Road employer: Whittard Trading Ltd
Contact Detail:
Whittard Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor – Portoello Road
✨Tip Number 1
Familiarise yourself with Whittard's product range, especially their teas and coffees. Being knowledgeable about the products will not only boost your confidence but also help you engage customers in meaningful conversations during your interview.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing world-class service, which is crucial for the Sales Advisor position.
✨Tip Number 3
Research the latest trends in the tea and coffee industry. Being able to discuss current trends or popular products can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your teamwork experiences, as collaboration is key in this role. Think of specific instances where you worked effectively within a team to achieve a common goal, as this will highlight your ability to fit into the Whittard family.
We think you need these skills to ace Sales Advisor – Portoello Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Advisor position. Tailor your application to highlight your relevant experience in customer service and teamwork.
Show Your Passion: Express your enthusiasm for tea and coffee in your application. Share any personal experiences or knowledge that demonstrate your passion for the products Whittard offers, as this will resonate with the hiring team.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers in previous roles, showcasing your ability to create a positive shopping experience.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Whittard Trading Ltd
✨Show Your Passion for Tea and Coffee
Make sure to express your enthusiasm for tea and coffee during the interview. Share any personal experiences or knowledge you have about different types of tea and coffee, as this will demonstrate your genuine interest in the products you'll be selling.
✨Highlight Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you provided excellent service. Discuss how you handled difficult situations or went above and beyond to satisfy a customer.
✨Demonstrate Teamwork Abilities
Whittard values collaboration, so be ready to talk about your experience working in teams. Share specific instances where you contributed to a team goal or helped foster a positive team environment.
✨Prepare for Product Discussions
Anticipate questions about how you would engage customers in meaningful product discussions. Think about how you would guide someone through their choices and what questions you might ask to understand their preferences better.
