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- Tasks: Lead the housekeeping team to ensure a pristine and welcoming environment for guests.
- Company: Join Royal Caribbean International, a leader in premium cruise experiences.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values exceptional service and guest satisfaction.
- Qualifications: 2-3 years in housekeeping management; hospitality degree preferred.
- Other info: Must be flexible and able to adapt in a fast-paced, diverse environment.
The predicted salary is between 28800 - 42000 £ per year.
POSITION SUMMARY:
1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management.
7. All duties and responsibilities are to be performed in accordance with the Company\’s Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.
8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.
Qualifications:
1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
5. Knowledge of policies and practices involved in the human resources function.
6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)
7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
8. Demonstrates strong results oriented management style with proven successes.
9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.
10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
14. Pass Omnia Assessment for Behavior and Cognitive
Language Requirements
- Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of Royal Caribbean International. Understanding their brand values and service philosophy will help you align your experience and skills with what they are looking for in a Housekeeping Manager.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where your training and development efforts led to improved performance and guest satisfaction.
✨Tip Number 4
Showcase your knowledge of cleaning techniques and safety procedures during discussions. Being able to articulate your understanding of these areas will demonstrate your readiness to uphold the high standards expected in this role.
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management, especially in upscale hotels or cruise ships. Emphasise your leadership skills and any specific achievements that demonstrate your ability to maintain high cleanliness standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your experience with training and developing teams, as well as your commitment to exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your knowledge of cleaning techniques, safety procedures, and financial management. Use specific examples to illustrate how you've successfully managed these aspects in previous roles.
Showcase Communication Abilities: Since communication is key in this role, provide examples of how you've effectively communicated with team members and resolved conflicts. This will demonstrate your ability to foster a positive working environment.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Housekeeping Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've enhanced guest experiences in previous roles, highlighting your hospitality and communication skills.
✨Demonstrate Leadership Experience
This role requires strong leadership abilities. Discuss your experience in training and developing team members, and how you’ve successfully managed performance expectations through effective communication and recognition.
✨Highlight Your Knowledge of Cleaning Standards
Familiarity with cleaning techniques and safety procedures is essential. Be ready to talk about your understanding of proper chemical handling, equipment use, and how you ensure compliance with safety and quality standards.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've resolved conflicts or improved processes within your team, and be ready to explain your approach and the outcomes.
