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- Tasks: Lead the housekeeping team to ensure a pristine and welcoming environment for guests.
- Company: Join Royal Caribbean International, a leader in premium cruise experiences.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: 2-3 years of housekeeping management experience; hospitality degree preferred.
- Other info: Must be flexible and able to thrive in a fast-paced, diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
POSITION SUMMARY:
1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management.
7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.
8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee.
Qualifications:
1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
5. Knowledge of policies and practices involved in the human resources function.
6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)
7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
8. Demonstrates strong results oriented management style with proven successes.
9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount.
10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
14. Pass Omnia Assessment for Behavior and Cognitive
Language Requirements
- Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.
Housekeeping Manager employer: Royal Caribbean Group
Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Manager
✨Tip Number 1
Make sure to highlight your previous experience in upscale hotels, resorts, or cruise ships during your conversations. This will show that you understand the high standards expected in this role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully trained and developed team members in past positions. This will illustrate your ability to manage and motivate a diverse housekeeping team.
✨Tip Number 3
Familiarize yourself with the company's safety and quality standards, as well as the specific cleaning techniques and equipment used in the industry. Being knowledgeable about these aspects will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Showcase your communication skills by practicing how you would diplomatically resolve conflicts or challenges with both crew members and guests. This will demonstrate your ability to maintain a positive working environment and ensure guest satisfaction.
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous managerial experience in housekeeping, especially in upscale hotels, resorts, or cruise ships. Use specific examples to showcase your leadership and organizational skills.
Showcase Communication Skills: Since the role requires excellent communication abilities, include instances where you effectively communicated with team members or guests. This could be through training sessions, conflict resolution, or maintaining a positive work environment.
Detail Your Knowledge of Standards: Mention your understanding of safety, quality, and environmental standards relevant to housekeeping. Highlight any experience you have with cleaning techniques, chemical handling, and compliance with health guidelines.
Express Your Customer Service Philosophy: Articulate your approach to providing exceptional customer service. Include examples of how you've assessed guest needs, resolved issues, and ensured high satisfaction levels in your previous roles.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Hospitality Skills
As a Housekeeping Manager, your ability to create a memorable guest experience is crucial. Be prepared to share specific examples of how you've enhanced guest satisfaction in previous roles, emphasizing your hospitality and communication skills.
✨Demonstrate Leadership Experience
Highlight your experience in training and developing team members. Discuss how you've successfully managed a diverse team, maintained high performance standards, and resolved conflicts to foster a positive working environment.
✨Knowledge of Cleaning Standards
Be ready to discuss your understanding of proper cleaning techniques and safety procedures. Mention any relevant certifications or training you've completed that demonstrate your commitment to maintaining cleanliness and safety in the workplace.
✨Prepare for Behavioral Questions
Expect questions that assess your decision-making abilities and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you've handled challenges in past housekeeping roles.
