Trainee Technical Advisor

Are you passionate about technology and curious about the world of digital consultancy? Do you dream of launching a career that blends your people skills with technical know-how? At Cloud9, we’re offering a unique opportunity for aspiring tech consultants to start their journey with us as part of our Client Support Team (CST). This is more than a support role; it’s a structured learning and development pathway for individuals who want to grow into full-fledged Microsoft technology consultants.

Whether you are a recent grad or your background is in accounting, finance, business systems, or something entirely different, what matters most is your enthusiasm for tech, curiosity to learn, and drive to make an impact.

What This Role Offers You

This is a hands-on, entry-level role designed to give you exposure to real client work, mentorship from experienced consultants, and structured opportunities to build your confidence in Microsoft technologies. You’ll receive on-the-job training, ongoing learning opportunities, and career coaching — all with the aim of preparing you for your future as a consultant.

What You’ll Be Doing

• Be the friendly first point of contact for client questions, learning to diagnose and resolve issues across Microsoft Dynamics 365 platforms.
• Get involved in client projects — from onboarding and basic system configuration to user training — developing your consulting skills along the way.
• Deliver tailored user training sessions to help clients build confidence in their systems.
• Learn to manage support cases and understand customer needs to help inform future project improvements.
• Work closely with senior consultants and technical teams to understand more complex requirements and how we solve them.
• Follow best practices, maintain accurate records, and contribute to client success using Cloud9’s playbook as your guide.
• Capture feedback and insights, using them as opportunities to learn and contribute ideas for continuous improvement.

Who This Is Perfect For

• You’re passionate about technology and excited by the idea of a career in tech consultancy.
• You have experience or an interest in tech, accounting, finance, or business systems, or you’re simply curious and willing to learn.
• You’re a great communicator who enjoys solving problems and helping others.
• You’re detail-oriented, organised, and eager to take ownership of tasks.
• You want to grow, personally and professionally, and are looking for a role that will invest in your development.
• You’re energised by working in a positive, collaborative team that values curiosity, learning, and impact.

What We Believe In: Our Values

• Lovability – We lead with kindness, authenticity, and a desire to make people feel valued.
• Positivity – We embrace challenges with energy and optimism.
• Impact – We take pride in delivering real results and adding value at every step.
• Dependability – We’re reliable, consistent, and accountable to our team and clients.
• Curiosity – We’re lifelong learners who love asking questions and exploring new ideas.

Why Cloud9?

• A Learning-Focused Culture – One dedicated day per month for fun team building and learning, plus ongoing training and mentoring to support your progression into a consulting role.
• A Values-Led Business – We live and work by the five values above; they’re not just posters on the wall, they shape our daily experience.
• Supportive Team Vibes – You’ll be surrounded by people who genuinely care about your growth and wellbeing.
• Great Perks – Including top-tier Vitality health insurance and unlimited unpaid annual leave.
• Brighton Office Energy – A lively office in the Lanes, complete with ping pong, regular team socials, and a dog-friendly vibe.

If you’re excited by the chance to build a future in technology consultancy, and you’re ready to learn, grow, and contribute to a fast-moving team, we’d love to hear from you.