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For Companies At a Glance
- Tasks: Handle customer complaints efficiently and ensure smooth business operations.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by improving customer satisfaction and building loyalty.
- Qualifications: Experience in complaints handling and banking preferred; excellent communication skills required.
- Other info: Work in a supportive team that values transparency and social responsibility.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose If the following job requirements and experience match your skills, please ensure you apply promptly. The purpose of this role is to be responsible for the day-to-day handling of Customer Complaints, ensuring any complaints received by the business are handled efficiently and within regulatory timescales, making recommendations when drafting responses and ensuring the business runs smoothly and ensuring SLA’s, quality standards and customer service levels are achieved. Role Duties Build customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately Liaise with Financial Ombudsman Service (FOS) whenever any complaints are referred to them Build customer loyalty through continuous improvement and ensure customer satisfaction following receipt of a complaint. Establishment and on-going review of working practices to ensure they are fit for purpose and meeting customer’s needs. Develop and maintain a working knowledge of policies, procedures, and systems. Monitoring specific Mailbox and managing internal and external phone calls. Identify products, services and other opportunities and threats within the marketplace and advise/recommend to management accordingly Required Skills Complaints handling experience. Banking experience, preferably in home finance / savings servicing or banking operations. Ability to multi-task and work in a fast-paced environment while providing a high level of customer service Excellent communication skills and attention to detail Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner About Us Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Customer Complaints Advisor employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Familiarize yourself with the specific complaints handling processes and regulations in the banking sector. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in handling complaints. Be prepared to share specific examples of how you resolved issues and improved customer satisfaction.
✨Tip Number 3
Research Gatehouse Bank's values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Consider role-playing scenarios where you handle difficult customer complaints to build your confidence and improve your response strategies.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Complaints Advisor position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your complaints handling experience and any relevant banking experience. Use specific examples that demonstrate your ability to resolve customer issues efficiently and effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your understanding of the importance of customer satisfaction and how you can contribute to building customer loyalty.
Highlight Relevant Skills: In your application, be sure to highlight your ability to multi-task in a fast-paced environment and provide high-quality customer service. Use concrete examples to illustrate your skills and experiences.
How to prepare for a job interview at Gatehouse Bank plc
✨Show Your Customer Service Skills
Make sure to highlight your experience in handling customer complaints. Share specific examples of how you've resolved issues efficiently and effectively, demonstrating your ability to build relationships with customers.
✨Understand the Regulatory Environment
Familiarize yourself with the regulatory timescales and standards relevant to complaint handling in the banking sector. This knowledge will show that you are prepared to meet the expectations of the role.
✨Demonstrate Active Listening
During the interview, practice active listening. This means not only hearing but understanding the questions asked. Respond thoughtfully to show that you value communication and can empathize with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific complaints. Prepare by thinking through potential situations and your approach to resolving them while maintaining high customer service standards.
