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- Tasks: Manage customer escalations and ensure pest-free environments across client sites.
- Company: Join Vergo Pest Management, the UK's largest independent pest service provider with 40 years of experience.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and various employee perks.
- Why this job: Advance your management career while making a real impact in pest control and customer satisfaction.
- Qualifications: Must have a valid driving license and higher-level pest management qualification; experience preferred.
- Other info: This is a full-time entry-level role based in South London.
The predicted salary is between 36000 - 60000 £ per year.
Join us at Vergo Pest Management Ltd. Are you seeking an opportunity to advance your management career in pest control? We offer an excellent role for a Customer Dedicated Escalation Manager. Working in South London, with over 40 years of experience, Vergo is the UK's largest independent pest service provider.
This autonomous role involves full engagement with customers and senior management, focusing on reducing pest issues and ensuring high-quality service across client sites.
Job PurposeYou will be the primary contact for internal and external stakeholders, resolving pest problems and minimizing risks through a hands-on approach. Taking ownership of escalated sites, you will develop treatment plans, assess work quality, and implement escalation programs to ensure pest-free and well-proofed properties. You will also lead presentations and site meetings, guiding stakeholders towards achieving pest-free environments and delivering expected standards.
Your Skills And Experience- Full valid driving license
- Higher-level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management)
- Proven pest control experience
- Strong written English skills
- Excellent analytical and problem-solving abilities
- Self-motivated, proactive, and forward-thinking
- Confident in written and oral communication
- Negotiation and presentation skills
- Experience servicing food retailers (desirable)
- Competitive salary plus £5,000 London Weighting Allowance
- Contributory pension scheme
- Bonus schemes
- Company car
- 25 days holiday plus bank holidays
- Uniform, healthcare cash plan, life assurance
- Employee assistance programs, retailer discounts, long service awards
Location: London
Department: Operations - General Pest Control
Employment type: Full-time
Seniority level: Entry level
Industry: Facilities Services
Salary: Negotiable
Dedicated Customer Escalation Manager- Pest Control- South London employer: Vergo Pest Management Ltd
Contact Detail:
Vergo Pest Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Customer Escalation Manager- Pest Control- South London
✨Tip Number 1
Familiarise yourself with the pest control industry, especially in South London. Understanding local pest issues and regulations will help you engage effectively with customers and stakeholders during interviews.
✨Tip Number 2
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved customer issues or improved service quality, as this role heavily relies on analytical and proactive approaches.
✨Tip Number 3
Practice your presentation skills. Since you'll be leading site meetings and presentations, being able to communicate clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the pest control field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position at Vergo Pest Management Ltd.
We think you need these skills to ace Dedicated Customer Escalation Manager- Pest Control- South London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pest control and management. Emphasise your qualifications, such as the BPCA Certificated Advanced Technician or RSPH Level 3, and any specific achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pest control and your ability to manage customer escalations effectively. Mention your hands-on approach and how you can contribute to maintaining high-quality service across client sites.
Highlight Communication Skills: Since the role requires strong written and oral communication skills, provide examples of past experiences where you successfully communicated with stakeholders or led presentations. This will demonstrate your confidence and capability in this area.
Showcase Analytical Abilities: In your application, include instances where you've used analytical skills to assess situations and develop effective treatment plans. This will help illustrate your proactive and forward-thinking nature, which is crucial for the role.
How to prepare for a job interview at Vergo Pest Management Ltd
✨Know Your Pest Control Basics
Make sure you brush up on your pest control knowledge, especially the latest techniques and regulations. Being able to discuss specific pest management strategies will show your expertise and commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your analytical skills and how you approach problem-solving, as this role requires a hands-on approach to managing escalated situations.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would lead presentations and site meetings effectively.
✨Understand the Company Culture
Research Vergo Pest Management Ltd and understand their values and mission. Tailor your responses to align with their focus on high-quality service and customer satisfaction, demonstrating that you're a good fit for their team.
