Dedicated Customer Escalation Manager- Pest Control- South London

Dedicated Customer Escalation Manager- Pest Control- South London

Join us as a Dedicated Customer Escalation Manager- Pest Control- South London at Vergo Pest Management Ltd.

Are you seeking an opportunity to advance your management career in pest control? We offer an excellent role for a Customer Dedicated Escalation Manager. Working in South London, with over 40 years of experience, Vergo is the UK\’s largest independent pest service provider. This autonomous role involves full engagement with customers and senior management, focusing on reducing pest issues and ensuring high-quality service across client sites.

Job Purpose

You will be the primary contact for internal and external stakeholders, resolving pest problems and minimizing risks through a hands-on approach. Taking ownership of escalated sites, you will develop treatment plans, assess work quality, and implement escalation programs to ensure pest-free and well-proofed properties. You will also lead presentations and site meetings, guiding stakeholders towards achieving pest-free environments and delivering expected standards.

Your Skills And Experience

• Full valid driving license
• Higher-level Industry Qualification (BPCA Certificated Advanced Technician/RSPH Level 3 in Pest Management)
• Proven pest control experience
• Strong written English skills
• Excellent analytical and problem-solving abilities
• Self-motivated, proactive, and forward-thinking
• Confident in written and oral communication
• Negotiation and presentation skills
• Experience servicing food retailers (desirable)

What We Can Offer You

• Competitive salary plus £5,000 London Weighting Allowance
• Contributory pension scheme
• Bonus schemes
• Company car
• 25 days holiday plus bank holidays
• Uniform, healthcare cash plan, life assurance
• Employee assistance programs, retailer discounts, long service awards

Additional Details

Location: London

Department: Operations – General Pest Control

Employment type: Full-time

Seniority level: Entry level

Industry: Facilities Services

Salary: Negotiable

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